Offer summary

Qualifications:

Minimum of 2 years of experience in a customer service role handling phone support., Excellent communication skills, both verbal and written., Strong attention to detail and organizational skills., Empathetic and patient-focused approach..

Key responsibilities:

Answer incoming calls and address patient inquiries promptly and professionally.

Return calls from patients who have left voicemails.

Respond to patient email requests in a timely manner.

Perform additional support tasks as needed.

Job description

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is seeking a dedicated and empathetic Customer Service Representative to join our team based in the Philippines. In this role, you will be the first point of contact for patients, providing exceptional service through phone, email, and voicemail support.

The ideal candidate is detail-oriented, an excellent communicator, and has a strong background in customer service.

Responsibilities:

Answer incoming calls and address patient inquiries promptly and professionally
Return calls from patients who have left voicemails
Respond to patient email requests in a timely manner
Perform additional support tasks as needed

Requirements:

Minimum of 2 years of experience in a customer service role handling phone support
Excellent communication skills, both verbal and written
Strong attention to detail and organizational skills
Empathetic and patient-focused approach
Self-motivated and able to work independently
Collaborative team player
Must provide own work-from-home setup, including a computer and headset
Must reside in a major city in the Philippines with stable internet and power supply (not a remote area)

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

Work Set up: Remote setup
Work Schedule: Mondays to Fridays; 8 am to 5 pm Sydney Time
Working Device: Must provide own work-from-home setup
Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.