API Solutions Engineer

The company:

AudienceView is an organization of people who are passionate about the business of Live Events. We create industry-leading software solutions that fuel attendee engagement, ticket sales and advertising solutions for thousands of sports, music and theatre venues in 16 countries around the world. AudienceView employees share a vision to help entertainment organizations deliver exceptional experiences for people who love live events. We achieve this through innovative technology, popular media brands, effective distribution strategies and a dedicated team of experts that help create customer success every single day.

AudienceView is a legal employer in Chile that hires employees directly there. AudienceView is compliant with the Chilean payroll, benefit and vacation laws and policies. This position is open to candidates who are currently residing in Chile with a legal work status.

Why we'd want to work with you:

As an API Solution Engineer, you will design and build technical solutions for various client use cases using all appropriate tools within the AudienceView product ecosystem. You will collaborate with our clients, internal product and technology teams, external partners/contractors on various requests and issues. You will be an internal resource for questions and escalations regarding API architecture, data migration, and complex system configuration. 

Your focus will be on data integrations, distribution partners integrations, internal API integrations, third-party vendors integration, calendar listings Integration, and full Custom Website Integration. You will collaborate with various stakeholders, including the clients, AudienceView internal teams, and external partners, to deliver scalable and efficient API solutions.
 

What you'll do:

• Work closely with clients, internal teams, and third-party vendors to understand their business requirements and use cases. Consult to help create and implement scalable API solutions to meet these needs.
• Act as a client escalation point for complex or high-profile issues related to API integrations. Provide support and resolve client issues, which may include updating or creating Postman Collections.
• Deliver training and consulting sessions to clients on the use and administration of implemented API integrations. Provide technical guidance to third-party partners.
• Stay updated on third-party integration partners, including CRM systems, financial systems, customer support software, calendar listing integrated into the B2C websites, and on website development best practices.
    

What you'll need:

• Proven proficiency in developing solutions against HTTP or REST-based API interfaces. Strong coding/scripting ability in one or more languages, with a focus on JavaScript.
• Over 5 years of experience providing technical solutions in SaaS software companies, with a broad range of internet technology. 
• Excellent problem-solving skills and the ability to apply various technologies to develop solutions for client and infrastructure issues.
• Strong communication skills and the ability to collect and act on business requirements for enterprise and midmarket clients.
• Ability to work independently with minimal guidance.
• Ability to manage multiple projects and deliver high-quality results within deadlines.
• Strong client-facing skills and the ability to build and maintain relationships with key stakeholders.
• Working knowledge of ticketing, e-commerce, or CRM systems within the arts and culture industry is an asset.
  
  How we hire - here's a brief overview of our recruitment process: 
• Screening & Resume Review: Our Talent Acquisition team will evaluate all resumes and select candidates for a video screening call for 30 minutes. 
• Hiring Manager Interview (30 - 45 minutes): Meet with the hiring manager to speak in detail about your relevant experience and learn more about the role.
• Technical Interview: Your technical skills, problem-solving abilities, and relevant knowledge will be assessed.

Why work at AudienceView:

• We’re a global leader in live events technology. As the essential partner to get live events discovered, attended, and remembered, we help our clients sell more tickets every single day.
• We’re passionate about live entertainment. AudienceView believes in the power of live events and its purpose is to ignite that passion in people around the world.
• We have amazing clients. Our exciting roster of clients includes sports, live music, and performing arts organizations
• Our employees love us. We offer excellent benefits, competitive salaries, flexible hours, remote work opportunities, and more!
• We're a remote-first company. Our remote culture allows our employees to have the flexibility to work anywhere in the country they are residing (Canada, the USA, UK, and Chile).
• Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving, and higher employee engagement among other benefits.
• Flexible work schedule: AudienceView empowers permanent employees to take off alternating Fridays by condensing their two-week schedule into 9 days. Flexible, uncapped vacation and sick policy. Employees need time away from work to recharge.

Diversity and inclusion have always been at the core of our values at AudienceView. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. We also welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process.

Disclaimer:

AudienceView does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualifications will be done face-to-face over Microsoft Teams. AudienceView does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.