Offer summary

Qualifications:

Previous experience in customer service roles preferred., Excellent English communication skills, both verbal and written., Strong interpersonal skills and the ability to build rapport with clients., Positive attitude and commitment to providing outstanding service to clients..

Key responsibilities:

Answer calls and greet clients and members in a friendly and professional manner.

Respond promptly to client inquiries about customer billing, ledgers, payments and other general topics via phone calls.

Handle and resolve client complaints and issues in a timely and effective manner.

Maintain accurate records of client interactions, transactions and inquiries.

Job description

#boost2025

As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, addressing their inquiries, resolving issues, and ensuring their overall satisfaction. You will serve as the primary point of contact between our company and our clients, representing our brand with professionalism and courtesy.

Responsibilities

Answer calls and greet clients and members in a friendly and professional manner
Respond promptly to client inquiries about customer billing, ledgers, payments and other general topics via phone calls.
Answer general customer inquires received through email.
Handle and resolve client complaints and issues in a timely and effective manner
Maintain accurate records of client interactions, transactions and inquiries
Collaborate with other departments to ensure client needs are met efficiently
Follow company protocols and procedures for client service

Schedule

Monday to Friday

Standard time: 10:00 to 18:00

Daylight saving time: 11:00 to 19:00

Benefits