Senior Manager - Operations Support, Home Claims (18 Month Contract)

• Work with the 5th largest insurer in Australia
• Play a pivotal role in our Home Claims team
• Open to remote applicants in NSW, QLD, VIC and WA

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together."

The Role

You will be part of our Home claims team responsible for supporting those managing claims for direct customers on behalf of our main partner brands.

The Operations Support team supports the whole of Home claims and the Head of Home Claims by operationalising initiatives and projects, identifying process improvements including knowledge management, Risk incident management and root cause analysis, and by identifying areas of learning and uplifting capability throughprovision of a technical coaching and referral service for new and existing teams

Reporting to the Head of Home Claims your main responsibilities will be:

• Identifying opportunities to improve the performance of the Home Claims teams to achieve key performance indicators and financial targets.
• Assisting the Head of Home Claims in developing, managing and monitoring the implementation of a Business plan and Roadmap for Home Claims Direct that ensures strategic alignment.
• Driving initiatives in conjunction with the Home Claims LT to improve Culture, process effectiveness, customer satisfaction, supplier management, Leakage and risk improvement
• Improve technical expertise of all staff, reduce leakage, improve consistency, effectiveness and efficiency through technical coaching and referral services provided by Seniors.
• Improve retention and speed to competency of new staff through management of the onboarding service
• Ensuring compliance with all insurance codes of practice, laws and regulations.
• Providing direction, leadership and training to in-house claims professionals.

About You

• Extensive leadership and end to end claims management experience
• Advanced technical insurance and policy interpretation background
• Solid strategic thinking and planning skills
• Ability to stay focused when juggling multiple tasks, projects and pressures and still achieve the planned objective

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

• Professional and technical development opportunities
• Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, Employee Assistance Program (EAP)

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.

Even if you don’t meet all our selection criteria, we encourage you to apply.

Please note that a full background check will be completed on the successful applicant.

Please Note: We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.