Offer summary

Qualifications:

Strong organizational and coordination skills., Experience in customer service or client management., Ability to analyze and prioritize tasks effectively., Familiarity with operational reporting and data management..

Key responsibilities:

Coordinate travel and logistics for field staff.

Monitor and manage onsite job statuses and staff assignments.

Serve as the primary contact for client scheduling and follow-ups.

Compile data for operational reports and assist in process improvements.

Job description

Discover your 100% YOU with Beepo!

Position: Field Services & Operations Coordinator

Location: Central Luzon

Work setup & shift: Remote | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Work Life Balance

Your Role

As a Coordinator, You Are Responsible For

Coordinate travel and time logistics, ensuring optimal resource utilization.
Monitor onsite job statuses and reassign staff based on availability and priority.
Monitor incoming service tickets and assign priorities.
Triage tickets to determine whether remote resolution or onsite intervention is required.
Serve as the first point of contact for clients regarding scheduling and follow-ups.
Communicate job expectations, timelines, and updates to clients and internal teams.
Gather and compile data for operational and client reports (e.g., SLA adherence, job completion metrics).
Maintain accurate records of field work and ticket history.
Assist in process documentation and continuous improvement initiatives.

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.