IT Financial Management (Apptio) Technical Support

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Job description:

The role is based within the Chief Technology Office (CTO), TBM & FinOps team, and reports to the head of the TBM Office (TBMO). The team is responsible for maintaining and enhancing the ApptioOne system in support of IT Financial Management for CTO. The system is used to manage internal cost recovery and application insights and is a key component of On Premise FinOps at HSBC.

As a Apptio Technical Support within this team you will be directly responsible for ApptioOne system logic, while analysing and standardising data inputs from a variety of other IT systems to build high quality and actionable data insights which will help HSBC improve financial and carbon efficiency across its IT Infrastructure.

What you’ll be doing:

• Hold accountability for aspects of the existing ApptioOne model at HSBC.
• Build and maintain trusted relationships with technology specialists and be the main point of contact for their ApptioOne integration and reporting needs.
• Analyse and troubleshoot existing ApptioOne configuration for improved accuracy and efficiency.
• Collaborate with cross-functional teams, including Technology, Finance, Procurement, and Business units, to drive alignment of initiatives with organizational goals and priorities.
• Identify, develop, and execute opportunities to optimize costs, maximize value, and improve overall efficiency for on-premise infrastructure.

You’re a great candidate if you have these:

• Analytical Mind: Be able to collect, clean, analyse, and build models and reports using financial, operational, and human resource data to help Technology leaders demonstrate the value of Technology. To succeed in this role, you must understand the context in which the data is generated, evaluate the quality of the data, and identify relationships between datasets.
• Stakeholder management skills: You will identify and interact with technical subject matter experts and technology managers on daily basis, building relationships to collect, map, validate and report data.
• Effective Communicator with a Proficiency in English: We are a diverse company. Ability to communicate on a business level with everyone is a must. You must be able to collect business requirements, translate those business requirements into technical requirements, implement technical solutions, and translate those solutions into business language before communicating to stakeholders.
• Problem Solver: A proven ability to figure things out on their own – Every issue may be unique.
• Innovative thinking: We don’t settle for mediocrity, and neither should you. You must be able to challenge conventional approaches and create new ways of working in a dynamically changing world.

Nice to have:

• ApptioOne Experience. Have completed the “Apptio Certified Practitioner: ApptioOne TBM Studio Configuration” training course and/or have experience working within a TBM Office.
• Other Technical Experience. Working knowledge of API data transfers and python scripting.

What you’ll get with us:

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

You'll achieve more when you join HSBC.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.