Offer summary

Qualifications:

Bachelor’s or Master’s degree in Finance, Business Administration, Operations, or related field., 8+ years of experience in P2P, Finance Transformation, or Operational Excellence within a shared services or multinational environment., Strong knowledge of P2P processes, finance operations, and process optimization methodologies., Excellent written and verbal communication skills in English..

Key responsibilities:

Lead FT discovery workshops to identify current state and transformation opportunities.

Develop and implement best-in-class frameworks for FT discovery and ensure standardized approaches across GBS sites.

Drive process standardization efforts and align internal procedures with global benchmarks.

Collaborate with stakeholders to harmonize tools, processes, and key delivery metrics.

Job description

Our Client, a global healthcare company, is looking for an Accounting Operational Excellence Manager who will lead and drive Finance Transformation (FT) initiatives focused on the Procure-to-Pay (P2P) process. This role will serve as a key change agent, overseeing discovery workshops, process harmonization, stakeholder engagement, and global standardization initiatives. The successful candidate will collaborate with cross-functional teams to implement best practices and ensure the effectiveness, scalability, and sustainability of P2P processes within the GBS organization.

This is a remote, contract role. The length of this contract will be until the end of 2025, with the likelihood of renewal well into 2026. The selected candidate must be able to work the Client's EU hours

Key Responsibilities:

Lead FT discovery workshops across assigned countries to identify current state, pain points, and transformation opportunities
Develop and implement best-in-class frameworks and methodologies for FT discovery; ensure standardized approaches are adopted across all GBS sites
Provide strategic process leadership to operations teams on P2P topics, ensuring alignment with GBS objectives and industry best practices
Drive process standardization efforts by aligning internal procedures with global external benchmarks
Define and track metrics to assess continuous improvement progress and adherence to transformation goals
Collaborate with Global Process Owner (GPO) teams to integrate and align end-to-end transformation initiatives across service lines
Act as the process controller for end-to-end P2P processes, ensuring consistency and integrity in execution
Partner with Centers of Excellence (COEs) to define and implement policy frameworks that support robust and effective P2P operations
Evaluate and enhance current KPI frameworks, shifting focus from transactional indicators to analytical, value-driven metrics
Review SLA and performance data at the site level to conduct root cause analyses and recommend cross-site improvement plans
Work with Internal Audit to establish risk controls, documentation standards, and audit requirements across the end-to-end P2P lifecycle
Align transformation opportunities and priorities across functional domains, regions, and local country requirements
Lead change management and stakeholder engagement strategies to support transformation success and user adoption
Manage a global network of matrixed stakeholders including regional Process Managers, Super Users, Sub-Process Owners, and Data Stewards
Collaborate with COEs, Business Partners, and GBS site leads to harmonize tools, processes, and key delivery metrics
Identify and implement modifications and enhancements to existing systems and workflows, with measurable organizational impact
Build and expand technical expertise within the functional domain and promote the sharing of best practices across regional and global teams
Support implementation and optimization of P2P systems and tools across GBS locations as assigned

Requirements

Bachelor’s or Master’s degree in Finance, Business Administration, Operations, or related field
8+ years of experience in P2P, Finance Transformation, or Operational Excellence within a shared services or multinational environment
Strong knowledge of P2P processes, finance operations, and process optimization methodologies
Experience leading cross-functional transformation projects and global initiatives
Demonstrated ability to develop and implement standardized operational frameworks
Proficient in using KPIs and analytics to drive performance improvements
Experience working with audit teams, compliance standards, and risk control frameworks
Strong change management and stakeholder engagement skills in matrixed organizations
Familiarity with ERP systems (SAP preferred), P2P tools, and finance automation solutions
Excellent written and verbal communication skills in English