Technical Product Trainer

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

We are currently looking for a Technical Product Trainer who will play an important role by delivering curriculum and insights in relation to our products and solutions to our internal teams and our partners. In this role, you will become a subject matter expert and evangelist of Acquia’s solutions, and will help our sales organization to master the tools that Acquia offers to our customers.

As a Technical Product Trainer, you will leverage your talents to provide virtual training to our team members while working both independently and within a team. You will routinely collaborate with other Acquians to help communicate new product releases, develop training plans and assist with end user resources.

IN THIS ROLE, YOU WILL:

• Develop, facilitate, and execute a multi-tiered product enablement strategy for Sales and Customer Success team audience, including follow-up and reinforcement.
• Design and develop creative training solutions including, but not limited to interactive instructor-led training courses, e-learning and blended learning modules, and all related materials and resources.
• Deliver training to new hires, serve as an in-field resource, provide feedback, and certify reps for successful independent interactions with buyers.
• Create and manage a curriculum of product skills certifications to be completed by team members.
• Develop and maintain product training assets for sales onboarding programs and ongoing initiative-based training programs.
• Refine existing training curriculum in alignment with evolving business priorities.
• Create and refine a data-driven, analytic framework to identify gaps and evaluate the success of training programs.
• Support global reinforcement of Enablement initiatives such as sales asset management, product knowledge, and sales SOPs and best practices.
• Partner with Product, Product Marketing, and Marketing teams to manage ongoing product releases, campaign releases, and playbook enablements.
• Project manage and/or create product-related enablement assets to live in our asset repository.

REQUIRED EXPERIENCE, COMPETENCIES, AND BEHAVIORS

• A Bachelor's degree or 3 years of experience in sales, sales training, product marketing, or sales engineering/solutions consulting, preferably within high-tech organizations.
• Candidates must demonstrate the ability to transfer skills and knowledge to groups and individuals.
• Development experience with the open-source CMS Drupal is strongly preferred.
• Demonstrated skills in training, influencing others, delivering group and individual presentations, and client interfacing.
• Ability to articulate complex technical subjects and simplify them into easy-to-understand concepts for use by sellers of varying technical expertise.
• Refined training facilitation skills and expertise, with experience in creating sales enablement assets.
• Ability to manage multiple projects simultaneously and bring them to successful completion.
• Strong meeting management and group facilitation skills, and ability to structure both small and large group meetings to achieve predefined objectives and advance projects through influence rather than authority.
• High competency in the following areas: collaboration, oral and written communication, ability to create polished enablement presentations and assets, attention to detail, planning, process and project management, effective decision-making, results-orientation, and the ability to work under pressure and with tight deadlines.
• Familiarity with e-learning authoring tools, Learning Management Systems, and Salesforce is a plus.
• 1-3 years of experience in Enablement, Coaching, or Team leadership is a plus.

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.