Offer summary

Qualifications:

High School Diploma or GED required., 1-3 years of customer service or onboarding experience., 3+ years of experience in medical billing or medical office administration., Experience with healthcare providers and practice management software is highly desirable..

Key responsibilities:

Onboard and train new users using OnRamp in a timely manner.

Assist with initial setup with integrated partners and support the sales team during the sales process.

Collaborate with cross-functional teams to ensure client satisfaction and retention.

Maintain awareness of industry changes and serve as a subject matter expert at trade shows.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

EZClaim and Eye Cloud Pro are innovative software solutions that streamline healthcare and optometry practice management. EZClaim offers robust medical billing and scheduling features for healthcare providers and medical billing companies, enhancing administrative efficiency. Eye Cloud Pro, tailored for optometrists, integrates EHR, POS, and practice management into a seamless cloud-based platform, improving patient care and operational workflows.

Primary Responsibilities:

Onboard and train new users in a professional and timely manner using OnRamp.
Assist with initial set up with integrated partners.
Seek opportunities to increase customer value and ensure client retention by acting as a client advocate. Look for solutions, rather than answers.
Collaborate with cross-functional teams to ensure client satisfaction.
Assist customer support team with coverage as needed.
Support the sales team with prospective clients by providing technical and product support during the sales process.
Maintain awareness of the changing healthcare landscape and new industry requirements.
Serve as a subject matter expert at industry trade shows. Stay current with feature launches, policy changes and product integrations.

Skills & Competencies:

Excellent communication skills
Time management, able to manage multiple projects at once
Customer-focused mindset, ability to encourage and empathize with the client
Experience working with healthcare providers, practice management software, or integrated payments solutions is highly desirable.

Minimum Qualifications:

High School Diploma or a certificate of successful completion of the General Education Development (GED) test.
Minimum 1-3 years of customer service or customer onboarding experience.
3+ years of medical billing or medical office administration experience

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

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