Offer summary

Qualifications:

Native or near-native fluency in Spanish and English, preferably Mexican Spanish., Previous experience in a medical office or healthcare setting is required., Strong understanding of medical terminology and healthcare concepts is essential., Excellent communication skills and attention to detail are necessary..

Key responsibilities:

Serve as the primary point of contact for patient communications, managing calls and messages.

Coordinate patient appointments, including scheduling and follow-ups.

Utilize medical practice management software to maintain accurate patient records.

Support administrative tasks to ensure smooth clinic operations.

Job description

This is a remote position.

Schedule:

40 hours/week, Monday to Friday 8:00am- 5:00pm CST
Business hours in CST time zone

Client Overview

Join a thriving wellness and weight loss clinic that’s making a meaningful impact on the lives of patients through personalized care and innovative health solutions. This established medical practice serves a diverse community with a focus on Spanish-speaking patients, providing comprehensive wellness services in a modern, patient-centered environment. As part of their growth initiative, they’re seeking talented professionals to help expand their reach and enhance patient care delivery.

Job Description

Step into a dynamic virtual medical reception role where you’ll be the vital link between patients and healthcare providers. This position offers an exciting opportunity to combine healthcare knowledge with bilingual communication skills, directly impacting patient care and clinic operations. You’ll manage patient communications, coordinate appointments, and serve as a knowledgeable resource for clinic services, all while working remotely with a supportive medical team. This role provides excellent growth potential, with the opportunity to expand from part-time to full-time based on performance and clinic needs.

Responsibilities

Serve as the primary point of contact for patient communications, managing both incoming and outgoing calls and messages
Handle patient inquiries professionally in both Spanish and English, ensuring clear and accurate information delivery
Process and coordinate patient appointments, including scheduling, confirmations, and follow-ups
Utilize medical practice management software to maintain accurate patient records and documentation
Explain clinic services and treatment options to prospective and current patients
Coordinate with medical staff to relay patient questions and concerns
Manage electronic health records system with attention to detail and HIPAA compliance
Support various administrative tasks to ensure smooth clinic operations
Participate in ongoing training to stay current with clinic services and procedures

Requirements

Native or near-native fluency in Spanish and English (Mexican Spanish strongly preferred)
Previous experience in a medical office or healthcare setting
Demonstrated ability to learn and efficiently use healthcare software systems
Strong understanding of medical terminology and basic healthcare concepts
Excellent verbal and written communication skills in both languages
Professional phone manner and customer service orientation
Detail-oriented with strong organizational and multi-tasking abilities
Experience with or ability to learn electronic medical record systems quickly
HIPAA compliance knowledge and commitment to patient confidentiality
Reliable high-speed internet connection and quiet home office setup
Ability to work independently while maintaining strong team communication
Flexibility to adapt to changing priorities in a growing practice