High school diploma or equivalent with strong reading, writing, and analytical skills., Minimum of 1 year of experience in technical support roles, specifically Tier I and II functions., Experience with network problem resolution is essential., Must be a U.S. citizen and able to obtain Public Trust Clearance..
Key responsibilities:
Provide Tier I and II technical support for software, hardware, and network issues.
Diagnose problems and guide users through step-by-step solutions.
Review and prioritize incoming requests for technical assistance.
Conduct technical research and maintain network diagrams and circuit records.
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Do the can't be done.
At Peraton, we're at the forefront of delivering the next big thing every day. We're the partner of choice to help solve some of the world's most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.
How do we do it? By thinking differently. We're not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how things get done. So bring your unique ideas, your entrepreneurial spirit, and your drive to succeed and get ready to be part of something bigger. Get ready to do the can't be done.
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Recruitment fraud is a growing trend where fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is typically carried out through fake job postings, fake websites, or email accounts claiming to be from Peraton. The intent of recruitment fraud is to gain access to your personal information, such as your banking information, credit card number, or social security number.
Please be aware that our careers site can be found at careers.peraton.com and our corporate site can be found at peraton.com.
To learn more about Recruitment fraud and what to expect and not to expect from a Peraton recruiter, please visit: https://careers.peraton.com/recruitment-fraud/
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Program Overview
About The Role
Peraton is seeking a Tier I and II Representative. This position will perform the following duites (but not limited too):
Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.
Provides expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Uses automated information systems to analyze routine situations.
Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action.
Resolves problems or contacts more senior technical support as necessary.
Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
Maintains network diagrams and circuit records.
Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
Qualifications
Requried Qualificaitions:
High School level reading, writing, and analytical skills; Minimum of 1 year
Must be a U.S Citizen
Able to obtain Public Trust Clearance
Experience with network problem resolution
Experience with Tier 1 and Tier II functions
SCA / Union / Intern Rate or Range
Details
Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.
EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.