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Customer Support in Dutch - REMOTE in Portugal

Remote: 
Full Remote
Contract: 
Experience: 
None
Work from: 

Offer summary

Qualifications:

Fluency in Dutch (C1), Proficiency in English (B2).

Key responsabilities:

  • Handle customer inquiries regarding payments
  • Provide assistance to Sales and Order Management daily
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Talentrail Hrtech: Human Resources + Technology Startup
2 - 10 Employees
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Job description

  • Remote Work in Portugal
  • Working Hours: 40h/week, 8h/day (1h lunch break) (5 days/week with 2 days off)


Join a team that values diversity, fosters collaboration, and empowers employees to shape the future of technology.Here you'll find endless opportunities for growth, a culture that celebrates individuality, and the chance to make a real difference in the world.

You will:

  • Back-office tasks with occasional outbound calls
  • Handle customer inquiries regarding payments, refunds, VAT adjustments, invoice amendments, credit/debit memos, and reconciliation with care and efficiency
  • Provide assistance to Sales, Sales Support, and Order Management daily, ensuring smooth operations, addressing customer inquiries, and managing escalations across all payment methods


You need:

  • Fluency in Dutch (C1 - native level)
  • Proficiency in English - (min. B2 level)
  • Excellent telephone manner, interpersonal and communication skills and very good accuracy and attention

Offer:

  • 1298 gross month
  • Extra paid night shifts & weekends
  • Home office throughout Portugal - equipment provided
  • Private health insurance
  • 22 days paid vacation per year
  • Training provided


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Required profile

Experience

Level of experience: None
Industry :
Hrtech: Human Resources + Technology
Spoken language(s):
EnglishDutchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Detail Oriented
  • Telephone Skills
  • Verbal Communication Skills
  • Social Skills
  • Problem Solving
  • Customer Service

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