Customer Loyalty Account Executive (Remote)

POSITION DESCRIPTION

At ITA Group, we design experiences that change the way people connect with brands they work at, work with and buy from. We are looking to fill remote sales positions with senior-level sales professionals living in the eastern region of the United States (NYC, Philadelphia, Boston, Charlotte, Nashville, Tampa, Charleston and Jacksonville). 

The Customer Loyalty Account Executive (AE) acts as a business hunter, focusing on identifying and winning new opportunities within ITA Group’s customer loyalty space. This includes holding face-to-face client meetings, leveraging sales tools, and aligning ITA Group’s solutions to clients’ business needs. 

AEs must be experts in ITA Group’s customer loyalty solution line with services that include: customer loyalty and customer engagement platforms, customer solutions technology and breakthrough customer touchpoints.  

The AE plays a pivotal role in uncovering client business challenges, understanding their brand and total rewards strategy, and creating demand through strong relationships with key stakeholders and decision-makers.

Once an opportunity is identified, the AE partners with internal teams to design tailored solutions grounded in client data and insights. Success is measured by the achievement of client goals, financial outcomes, and the lasting impact on customer loyalty.

What does it take to be a successful AE at ITA Group?

• Have a hunter-mentality; uncovering client’s current business challenges as well as what motivates their various stakeholder groups.
• Ability to use your knowledge, network and business acumen to create demand for ITA Group’s employee experience products and services by forging strong relationships through a network of coaches and key decision makers.
• Expertise and curiosity – a deep knowledge of multiple industries’ go-to-market channel and an ability to share your knowledge in a way that earns you a spot in the c-suite of your clients.
• Act as an customer loyalty brand ambassador in the market (e.g., attending and acting as an expert at conferences (leading breakouts, speaking engagements, panel discussions), leadership roles in industry associations, social selling, etc.)
• Strong presentation skills, fluent in round table discussions and a knack for creating business cases to justify $1M+ investments.
• Be a team player - throughout the selling process, you will work with an internal team of experts to design activation solutions rooted in research, science and a deep understanding of our client’s needs. We then design solutions that create an emotional connection and returns on your clients’ KPIs. Throughout this process, the AE must be able to flex between leading, contributing and partnering to successfully close business. 

Elements of our benefit package for the AE team include:

• Uncapped commission structure
• Leaders of Excellence annual incentive trip
• Employee Stock Ownership Plan (ESOP)
• Comprehensive healthcare packages 

POSITION REQUIREMENTS

• Minimum of five years of experience in a consultative, business development, or sales-related role.
• Proven success in prospecting, researching client organizations, and delivering compelling sales presentations.
• Strong business acumen with the ability to uncover client challenges and translate insights into solution-oriented strategies.
• Excellent written and verbal communication skills, with the ability to craft persuasive messaging and effective calls-to-action.
• Strong interpersonal skills, with a demonstrated commitment to collaboration, empathy, diversity of thought, and active listening.
• Customer-centric mindset with the ability to respond promptly, solve problems effectively, and provide a high level of service to both external and internal stakeholders.
• Consistently maintains a positive attitude and contributes to a safe, productive, and inclusive work environment.
• Ability to travel and work flexible hours as needed to support projects, client meetings, and deadlines.
• Experience in a service-oriented or client-facing industry is preferred.

ABOUT ITA GROUP

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.  

ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.