Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication and interpersonal skills., Proficiency in customer service software and Microsoft Office Suite., Ability to handle customer inquiries and resolve issues effectively..

Key responsibilities:

Respond to customer inquiries via phone, email, and chat.

Provide information about products and services to customers.

Document customer interactions and maintain accurate records.

Collaborate with team members to improve customer service processes.

BVI® is refocusing the future of vision. As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries. We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Required profile