Offer summary

Qualifications:

Fluent in Polish, written and spoken, Proficiency in English is essential, Previous experience in customer service valued, Familiarity with CRM systems preferred, Analytical and problem-solving skills.

Key responsabilities:

Provide high-quality support via various channels

Proactively resolve customer queries and concerns

Develop understanding of products for accurate assistance

Record detailed customer interactions in CRM

Collaborate with team to improve processes

Job description

Join Patrique Mercier Recruitment JP and experience the thrill of living and working in beautiful Greece! We are currently on the lookout for dedicated Polish-speaking customer service representatives to join our vibrant team, where you will receive fully paid relocation to one of Europe’s most picturesque destinations. In this role, you will be the first point of contact for our valued customers, assisting them with their inquiries and ensuring their satisfaction with our services. This is an incredible opportunity to merge your passion for customer service with the adventure of exploring a new culture while continuing to develop your career in a supportive and fun environment. If you're ready for a new chapter that combines your professional aspirations with the beauty of Greece, we want to hear from you!

Responsibilities

Provide high-quality customer support to Polish-speaking clients through various channels, including phone, email, and live chat.
Proactively resolve customer queries and concerns, ensuring a positive customer experience at all times.
Develop a strong understanding of the company’s products and services to offer accurate assistance.
Record and maintain detailed documentation of customer interactions and feedback in the CRM system.
Work collaboratively with team members to identify and implement improvements to customer service processes.
Engage in regular training sessions to enhance product knowledge and customer service skills.
Share insights and ideas during team meetings to help optimize overall customer experience.

Requirements

Fluent in Polish, both written and spoken; proficiency in English is essential.
Excellent communication and listening skills with a strong focus on customer satisfaction.
Ability to handle multiple tasks effectively in a fast-paced environment.
Strong analytical and problem-solving skills.
Previous experience in customer service or a related field is highly valued.
Familiarity with CRM systems and customer support tools.
A positive attitude, adaptability, and an eagerness to learn about a new culture.

Benefits