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User support - 2° livello

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Italy

Offer summary

Qualifications:

Proven experience in user support or technical support roles., Strong problem-solving skills and ability to troubleshoot issues effectively., Excellent communication skills, both verbal and written., Familiarity with support ticketing systems and remote support tools..

Key responsibilities:

  • Provide advanced technical support to users via phone, email, and chat.
  • Diagnose and resolve complex technical issues related to software and hardware.
  • Document support interactions and maintain accurate records in the ticketing system.
  • Collaborate with other teams to escalate and resolve issues as needed.

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Aton SB S.p.A.
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