Offer summary
Key responsabilities:
- Oversee Microsoft 365 platform support.
- Manage users, licenses & security settings.
- Develop & maintain M365 documentation.
- Provide training to end-users & IT staff.
- Troubleshoot and resolve M365 issues.
Match score not available
Priority access
Match score not available
Snr Tech Support
82% Flex
EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE
Remote:
Full Remote
11 - 50
Employees
Job description
Your missions
- Oversee the administration and support of the Microsoft 365 platform, including Exchange Online, SharePoint Online, Teams, OneDrive, Teams and other M365 services.
- Provide advanced troubleshooting and resolution of complex technical issues related to M365 services.
- Manage user accounts, licenses, and permissions within the M365 Admin Center.
- Configure and maintain M365 security and compliance settings, including Data Loss Prevention (DLP), eDiscovery, and retention policies.
- Implement and manage M365 governance and best practices to ensure a secure and efficient environment.
- Monitor and optimize the performance of M365 services, identifying and addressing any issues proactively.
- Develop and maintain documentation related to M365 configurations, procedures, and policies.
- Provide training and guidance to end-users and other IT staff on M365 tools and features.
- Collaborate with other IT teams to integrate M365 services with existing systems and workflows.
- Assist in the planning and execution of M365 migrations and upgrades.
- Stay updated with the latest M365 features, updates, and best practices.
- Ensure compliance with industry standards and regulatory requirements for M365 services.
- Develop and maintain automation scripts for routine M365 administrative tasks.
- Participate in IT projects related to M365, including planning, implementation, and post-implementation support.
- Generate and analyze reports on M365 usage, performance, and security incidents.
- Provide input and recommendations for the continuous improvement of M365 service delivery.
- Respond to and resolve escalated support tickets related to M365 in a timely and effective manner.
- Manage and troubleshoot issues with M365 hybrid environments, including integration with on-premises systems.
- Coordinate with Microsoft support for issue resolution and service enhancements.
- Participate in the development and enforcement of IT policies and procedures related to M365.
- Lead initiatives to enhance user adoption and effective utilization of M365 tools.
- Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of M365 support.
Required profile
Experience
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory. Soft Skills
- Strong Communication
- Team Collaboration
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