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Snr Tech Support

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 
Africa

Offer summary

Key responsabilities:

  • Oversee Microsoft 365 platform support.
  • Manage users, licenses & security settings.
  • Develop & maintain M365 documentation.
  • Provide training to end-users & IT staff.
  • Troubleshoot and resolve M365 issues.
Optimal Growth Technologies logo
Optimal Growth Technologies Information Technology & Services Startup https://optimalgrowthtechnologies.com/
11 - 50 Employees
About Optimal Growth Technologies
Optimal Growth Technologies provides organizations of all sizes with the best, most trustworthy solutions. In the ever-evolving technology market, we believe that companies need reliable allies who can guide them through the challenges that accompany technological growth
See more Optimal Growth Technologies offers

Job description

  • Oversee the administration and support of the Microsoft 365 platform, including Exchange Online, SharePoint Online, Teams, OneDrive, Teams and other M365 services.
  • Provide advanced troubleshooting and resolution of complex technical issues related to M365 services.
  • Manage user accounts, licenses, and permissions within the M365 Admin Center.
  • Configure and maintain M365 security and compliance settings, including Data Loss Prevention (DLP), eDiscovery, and retention policies.
  • Implement and manage M365 governance and best practices to ensure a secure and efficient environment.
  • Monitor and optimize the performance of M365 services, identifying and addressing any issues proactively.
  • Develop and maintain documentation related to M365 configurations, procedures, and policies.
  • Provide training and guidance to end-users and other IT staff on M365 tools and features.
  • Collaborate with other IT teams to integrate M365 services with existing systems and workflows.
  • Assist in the planning and execution of M365 migrations and upgrades.
  • Stay updated with the latest M365 features, updates, and best practices.
  • Ensure compliance with industry standards and regulatory requirements for M365 services.
  • Develop and maintain automation scripts for routine M365 administrative tasks.
  • Participate in IT projects related to M365, including planning, implementation, and post-implementation support.
  • Generate and analyze reports on M365 usage, performance, and security incidents.
  • Provide input and recommendations for the continuous improvement of M365 service delivery.
  • Respond to and resolve escalated support tickets related to M365 in a timely and effective manner.
  • Manage and troubleshoot issues with M365 hybrid environments, including integration with on-premises systems.
  • Coordinate with Microsoft support for issue resolution and service enhancements.
  • Participate in the development and enforcement of IT policies and procedures related to M365.
  • Lead initiatives to enhance user adoption and effective utilization of M365 tools.
  • Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of M365 support.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Office 365 Admin CenterCustom ScriptingOffice 365 Administration

Other Skills

  • Communication
  • Collaboration
  • Troubleshooting (Problem Solving)
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