Applications Engineer II

Your Role At A Glance

The Applications Engineer at Mastercam plays a pivotal role in bridging the gap between technology and customer success. This position is responsible for providing technical expertise, training, and support to Mastercam’s customers, channel partners, and internal teams. As an expert in CAD/CAM software and manufacturing processes, the Applications Engineer ensures customers maximize the value of Mastercam products while addressing technical challenges and delivering innovative solutions.

The Applications Engineer role may be aligned globally or regionally based on business needs.

How You’ll Drive Success

Customer Support and Solutions

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution

Product Expertise and Collaboration

• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
• Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.

Pre-Sales and Post-Sales Support

• Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).
• Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.

Innovation and Optimization

• Identify opportunities to improve customer workflows and recommend advanced techniques or tools.
• Develop custom toolpaths, templates, and macros to meet specific customer requirements.
• Share best practices and innovative approaches within the Mastercam user community. 

Documentation and Reporting

• Maintain detailed records of customer interactions, technical solutions, and best practices.
• Create knowledge base articles and technical documentation to support Mastercam users.
• Provide regular reports to management on customer trends, technical challenges, and areas for improvement. 

Training and Enablement

• Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.
• Develop and update technical training materials, user guides, and tutorials.
• Conduct hands-on demonstrations to showcase product features and applications.

The Talents We’re Seeking

Education and Experience

• Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience. 
• 3 – 5 years of experience in CAD/CAM programming, manufacturing, or applications engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software is required.
• Knowledge of CNC programming, machining processes, and tooling is highly desirable.

Required Skills

• Proficiency in Mastercam and familiarity with other CAD/CAM tools.
• Strong understanding of manufacturing processes, including milling, turning, and multi-axis machining.
• Experience with simulation software and post-processor customization is a plus. 
• Familiarity with CRM tools (e.g., Salesforce, NetSuite).

Preferred Skills

• Excellent problem-solving and analytical skills.
• Strong communication and presentation abilities to explain complex technical concepts clearly.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 25%, including customer site visits and trade shows and international events.

Who We Are

At Mastercam, we are Shaping the Future of Manufacturing®. As the leading provider of advanced digital manufacturing solutions, we empower manufacturers to maximize productivity, streamline operations, and drive transformation. Supported by a global network of Channel Partners and a vibrant developer community, Mastercam sets the benchmark for excellence in manufacturing technologies.

As part of Sandvik Manufacturing Solutions (SMF) and the broader Sandvik Group, Mastercam is at the forefront of digital transformation. Our team of over 350 professionals and 400 Channel Partners is committed to delivering exceptional service and expertise to our diverse international clientele. We focus on pioneering innovative technology and delivering unmatched solutions to help our customers achieve exceptional precision and productivity.

With 40 years of industry leadership, Mastercam is dedicated to advancing CAD/CAM technology and driving transformation in the manufacturing sector. We continuously adapt to meet our customers' evolving needs with high-quality products and services that address the rigorous demands of the industry.

Our core values drive everything we do:

• Customer-focused: We are agile and make decisions close to our customers to ensure their needs are met promptly and effectively.
• Innovation: As technology leaders, we thrive on innovation to stay at the cutting edge of digital manufacturing solutions.
• Fair Play: We are committed to ethical practices, compliance, and promoting health, safety, and sustainability.
• Passion to Win: We establish market leadership through empowered teams, strong performance management, and a commitment to continuous improvement.  

At Mastercam, we prioritize innovation, collaboration, and professional growth. Join our forward-thinking team and help us shape the future together. Discover more about our mission and values at www.mastercam.com, connect with us on LinkedIn, and join the conversation using #mastercam. Ready to make an impact? Apply now and be part of driving transformation in manufacturing.