Offer summary

Qualifications:

3-5 years of experience in managing a customer service center in a medium/large company., Bachelor's degree in social sciences is an advantage., Strong leadership and coaching abilities for team leaders., Data analysis skills and problem-solving capabilities..

Key responsibilities:

Manage a unit of about 70 employees to meet service goals and improve processes.

Work with external suppliers and internal teams to address recruitment and retention issues.

Focus on creating user independence and enhancing the digital experience.

Identify broad problems and develop high-level solutions.

Job description

Description

Gett is looking for a Customer Service unit manager to lead the service experience for customers and drivers using the Gett app by managing four service teams and an availability team.

Your place is here if you have endless leadership abilities and charisma, as well as a love of service!

Responsibilities:

As part of the role, you will manage a powerful and significant unit of about 70 employees, with all that entails, to meet the service goals, examine the processes and strive for continuous improvement.

As part of the job, you will work with external suppliers and internal interfaces, deal with issues related to recruiting and retaining employees, and invest in identifying broad problems and finding high-level solutions.

The role includes focusing on the ability to create independence among users and improving the digital experience.

Requirements

3-5 years of experience in managing a customer service center in a medium / large company - Must
Bachelor's degree in social sciences - an advantage
Flexibility in working hours and providing a broad response to staff
Ability to work with interfaces throughout the company and outside it
Ability to identify problems and provide a professional solution
Data analysis capabilities and problems
Managing and leading capabilities of a large Business unit
Experience in coaching and mentoring team leaders.
Technical experience in technical centers - an advantage.

At Gett, we’re committed to creating an inclusive, respectful environment where everyone feels valued and empowered to succeed. We believe that diversity drives innovation, and we’re proud to offer equal opportunities to all—regardless of age, race, gender identity, sexual orientation, disability, or any other characteristic. If you need accommodations during the recruitment process, please contact us at recruitment.il@gett.com ,and we’ll do our best to support you. Click here to view our privacy policy.

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