Offer summary

Qualifications:

High School Diploma or equivalent required., At least 1 year of IT Help Desk or PC experience is necessary., 1 year of customer service experience, preferably in a call-center environment, is needed., An Associate's or Bachelor's degree in a related field is a plus. .

Key responsibilities:

Respond to customer support inquiries via telephone or written format.

Resolve customer concerns related to installation, operation, and maintenance.

Troubleshoot problems with equipment or software and recommend corrective actions.

Document customer information and recurring technical issues for quality support.

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.

This will be a 12am - 8:30am M-F shift and will be able to Work from Home.

What you’ll do

Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
Documents customer information and recurring technical issues to support product quality programs and product development

What experience you need

High School Diploma or equivalent
At least 1 year of IT Help Desk or PC experience, or related knowledge
At least 1 year of customer service experience, preferably in a call-center environment.

What could set you apart

Associates or Bachelor’s degree in Computer Science, Social Work, Communications or related field
At least 1 year of experience documenting quality assurance processes
At least 1 year of PC configuration and installation experience
At least 1 year experience in a call-center setting

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-KY-Louisville

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Required profile