Offer summary

Qualifications:

Fluency in Czech and proficiency in English are essential., Prior experience in customer service, preferably in the airline or travel sector., Excellent communication and interpersonal skills are required., Familiarity with airline booking systems and customer service software is a plus..

Key responsabilities:

Provide outstanding customer service to Czech-speaking airline passengers.

Assist customers with inquiries about bookings, cancellations, and flight information.

Resolve customer complaints and issues to ensure a positive experience.

Maintain organized records of customer interactions and collaborate with team members.

Job description

Patrique Mercier Recruitment PT is a prominent recruitment agency in Greece, dedicated to connecting talented individuals with exceptional career opportunities across various sectors. We are currently looking for a Czech Speaking Airline Customer Service Specialist to join our vibrant team in Athens, with the flexibility to work remotely within Greece. This position is perfect for individuals who are passionate about providing excellent customer service within the airline industry. As a specialist, you will assist Czech-speaking customers with their inquiries and ensure they have a smooth and enjoyable travel experience. If you are a proactive communicator with a strong commitment to customer satisfaction, we invite you to apply!

Responsibilities

Provide outstanding customer service to airline passengers in Czech.
Assist customers with inquiries regarding bookings, cancellations, and flight information.
Efficiently resolve customer complaints and issues, ensuring a positive experience.
Clearly communicate flight updates, policies, and essential information to customers.
Maintain detailed and organized records of customer interactions and transactions.
Collaborate with team members to enhance service delivery and efficiency.
Stay updated on airline services and industry trends to provide informed assistance.

Requirements

Fluency in Czech is essential; proficiency in English is also required.
Prior experience in customer service, ideally within the airline or travel sector.
Excellent communication and interpersonal skills.
Ability to work effectively in a remote and fast-paced environment.
Familiarity with airline booking systems and customer service software is a plus.
Willingness to work flexible hours, including evenings, weekends, and holidays.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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