Data Support Specialist I, CDS Operations

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Data Support Specialist I, CDS Operations (Remote)

Full-time, Costa Rica

The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. They will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. They will work with Agencies, Owned, Partner, JV, and 3rd Parties to receive the transactional data and ensure it is processed into BCD reporting. They will work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business.

As a Data Support Specialist I, CDS Operations, you will

• Conduct data investigations to identify the origin and potential corrections
• Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters
• Be accountable for MIS Administration. This includes understanding, managing, maintaining, implementing, changing, and de-implementing client-specific reporting requirements in specific country finance, accounting, and agent application tools
• Take ownership of global agency data delivery support for final data consolidation
• Provide business support for country reporting and internal data processes
• Create and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etc
• Assist with system issues and maintenance
  
  

About You

• Prior experience in customer service within the travel industry
• SQL and relational database knowledge
• Ability to effectively articulate technical opportunities and risks
• Proficient in Microsoft Office products; including Microsoft Excel with a mastery of the pivot table function
• Excellent verbal and written communication skills in English
• Travel agent or operations experience is a plus
  
  

About Us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
  
  

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.