Offer summary

Qualifications:

At least 3 years of experience in field engineering or technical account management., Strong background in application and endpoint security., Experience with multi-OS support including Windows, Mac, and Linux., Proficiency in scripting languages such as Python, PHP, and Unix shell scripts..

Key responsibilities:

Manage overall relationships with large-scale clients to ensure value growth and loyalty.

Lead implementation and onboarding projects for SentinelOne products and services.

Deliver technical account management services through proactive communication and project management.

Collaborate with various teams to advocate for customer needs and identify growth opportunities.

Job description

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

***This role has FedRAMP requirements***

What are we looking for?

Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, cross-cultural team
Experience with host base (endpoint agent) security solutions is preferred
Multi OS support experience: Windows, Mac & Linux (mobile platforms - an advantage)
Training delivery experience - Required
MongoDB experience preferred, any previous DB (queries and basic programming) acceptable
Previous scripting experience. At minimum a working knowledge of Python, PHP, and Unix shell scripts

What will you do?

Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution.
Lead complex implementation and onboarding projects for S1 products and services.
Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
Work independently to evaluate a customer’s environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to evaluating customers' business needs, infrastructure, security, and compliance requirements.
Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback
Work to identify and/or develop upsell opportunities.
Maintain an in-depth understanding of company technology, products, and services.
Contribute to our knowledge base by creating best practices guides and video tutorials.
Handle government entities within SentinelOne FedRamp infrastructure.

What skills and knowledge should you bring?

At least 3 years experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager/Pre-Sales
Strong application and/or Endpoint security background
Experience working with Enterprise customers - Required
Excellent customer-oriented individual, a problem solver
Professional and articulate with excellent written communication skills

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events including regular happy hours and team building events

This U.S. role has a base pay range that will vary based on the location of the candidate. For some

locations, a different pay range may apply. If so, this range will be provided to you during the recruiting

process. You can also reach out to the recruiter with any questions.

Base Salary Range

$92,000—$120,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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