Seasonal Digital Product Implementation Specialist

Remote: 
Full Remote
Contract: 

Offer summary

Qualifications:

Excellent communication skills and a passion for education., Tech-savvy with experience in digital product implementation., Ability to analyze data and identify trends for improvement., Experience in training and supporting users in a digital environment..

Key responsibilities:

  • Assist with customer onboarding and digital implementation of K-12 products.
  • Conduct training sessions for schools and districts on product usage.
  • Act as a liaison between various teams to facilitate communication and support.
  • Analyze customer data to track fulfillment and recommend integration solutions.

Great Minds logo
Great Minds Education Large http://www.greatminds.org/
1001 - 5000 Employees
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Job description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

 

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

 

What We Build

Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

  • Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

  • Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

  • PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

 

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.


Job Purpose

The Digital Product Implementation Specialist will assist with successful customer on-boarding and digital implementation of Great Minds K-12 digital products. This person will work closely with schools and districts to determine the best on-boarding method for their needs, conduct training, monitor on-boarding process, and troubleshoot issues and requests as they arise. The ideal candidate will be an excellent communicator, tech-savvy, and a team player with a passion for education and a history of success building and releasing products.


Responsibilities

  • Analyze customer order data to manage and track fulfillment process of Great Minds digital products

  • Strategize with school and district administration on the best integration solution to meet their objectives and support them with technical questions

  • Lead virtual training sessions for customers on how to successfully onboard and implement Great Minds digital products

  • Act as a liaison between school district representatives, the sales team, the tech support team, and the product and development teams to communicate current implementation options and requests for future enhancements

  • Maintain knowledge of product functionality and capabilities, along with industry standards and common practices for user management and inter-operability

  • Analyze support ticket data and/or product usage data and develop visual representations to identify trends and recommend improvements

Required profile

Experience

Industry :
Education
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Training And Development
  • Communication
  • Teamwork
  • Problem Solving

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