Bachelor's degree in Computer Science or related field., Strong problem-solving skills and technical aptitude., Excellent communication skills, both verbal and written., Familiarity with software troubleshooting and customer support processes..
Key responsibilities:
Provide technical support to clients via phone, email, and chat.
Diagnose and resolve technical issues related to software and hardware.
Collaborate with senior engineers to improve support processes.
Document solutions and maintain knowledge base for future reference.
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