Associate Technical Support Engineer - PH Graduate Program

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Full Remote
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Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Strong problem-solving skills and technical aptitude., Excellent communication skills, both verbal and written., Familiarity with software troubleshooting and customer support processes..

Key responsibilities:

  • Provide technical support to clients via phone, email, and chat.
  • Diagnose and resolve technical issues related to software and hardware.
  • Collaborate with senior engineers to improve support processes.
  • Document solutions and maintain knowledge base for future reference.

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