Offer summary

Qualifications:

Minimum 4-5 years of experience in IT Helpdesk or related roles., Strong knowledge of Microsoft 365 suite and Office applications., Experience with Windows 11 desktop environments and Azure Active Directory., Familiarity with VOIP systems, CCTV systems, and network troubleshooting..

Key responsibilities:

Provide first and second-level IT support to end-users across the organization.

Manage and resolve incidents, service requests, and user queries related to various IT systems.

Support and maintain user accounts, permissions, and access across different platforms.

Assist with device setup and deployment for laptops, desktops, and mobile devices.

Job description

The Opportunity

Our partner is a leading Australian business specializing in over-50s lifestyle communities, holiday parks, and mixed-use caravan parks. Established in 2006, they have expanded to operate over 20 lifestyle villages across multiple states, offering affordable, high-quality living solutions. In 2017, they ventured into the tourism sector and now manage numerous holiday parks across Australia and New Zealand. With a strong focus on innovation and community living, they continue to enhance the residential and holiday experience for thousands of people.

Their Business Services Delivery department is actively focused on building web. Currently, they are looking for a IT Helpdesk Officer to join the engineering team to create modern digital software products. The team uses cutting-edge technologies to build high performing, scalable cloud-based solutions in a safe, secure, and agile fashion.

Key Responsibilities

Power Platform Development & Management

Provide first and second-level IT support to end-users across the organisation, ensuring timely and effective resolution of technical issues.
Manage and resolve incidents, service requests, and user queries related to:

Microsoft 365 (M365) including Exchange Online, Teams, SharePoint, PowerApps, and Copilot.
Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
Azure Active Directory account management and user access issues.
Windows 11 desktop and laptop support including troubleshooting and configuration.
VOIP systems and Yealink phones, including setup, configuration, and troubleshooting.
CCTV systems, including remote access support and general troubleshooting.
Printer support, including setup, configuration, and troubleshooting.
Network support, including LAN connectivity issues and basic network troubleshooting.

Provide remote support to staff in different locations using approved tools and platforms.
Support and maintain user accounts, permissions, and access across various systems.
Assist with device setup and deployment, including laptops, desktops, mobile devices.

Skills, Experience & Qualifications

Experience providing IT Helpdesk/Service Desk support in a professional environment.
Minimum 4 - 5 years of experience in IT Helpdesk or related roles
Strong knowledge and troubleshooting skills in:

Microsoft 365 suite (including Exchange Online, SharePoint, Teams).
Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Windows 11 desktop environments.
Azure Active Directory (user management, MFA, security groups).
VOIP systems and Yealink handsets.
CCTV systems and remote access platforms.
Printers, scanners, and multifunction devices.

ASW Offers

We are experts in international partnerships. This means that you will be a trusted member of the ASW family, and get access to our excellent benefits, plus you also get to work directly with one of our clients.
In our unique English-speaking environment, you can practice and enhance your English with peers and international client teams based in Australia, UK, US or NZ.
Get global access to Learning & Development programs.
Great work-life balance.
Competitive remuneration.
Excellent medical benefits.
Great Paid Leave entitlements.
Company parties/events, future travel opportunities, and other exciting activities.
Ongoing career opportunities.
To find out what our people say about working at ASW, visit: https://aswhiteglobal.com/careers/

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