Offer summary

Qualifications:

Enthusiastic, personable, and punctual with strong conversational English skills., Coachable and able to apply feedback for improvement., Experience in remote work and ability to type at least 35 words per minute., Reliable internet connection and a quiet workspace are essential..

Key responsibilities:

Answer incoming calls and make outbound calls to customers.

Respond to customer inquiries, reschedule appointments, and transfer calls as needed.

Assist technicians with their questions and concerns.

Meet company standards for call quality and performance.

Job description

This is a remote position.

Schedule: Monday – Friday: 10 AM – 7 PM MDT (Orem, Utah, USA) Includes a 1-hour unpaid lunch break | Tuesday – Saturday: 12 AM – 9 AM PHT (Wednesday – Sunday)

Total Weekly Hours: 40 Hours

The client is a pest control company servicing multiple states. They receive leads through online forms and text messages. Their primary service is handling various bug infestations. A team of sales agents closes qualified leads after initial qualification.

Responsibilities:

Answer incoming calls
Make outbound calls
Respond to customer inquiries, reschedule appointments, and transfer calls to appropriate departments
Assist technicians with questions
Meet company standards for call quality and performance