Support Engineer

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Strong problem-solving skills and technical knowledge., Experience with customer support and troubleshooting., Familiarity with software development processes..

Key responsibilities:

  • Provide technical support to clients via phone, email, and chat.
  • Diagnose and resolve software issues reported by users.
  • Collaborate with development teams to improve product functionality.
  • Document support cases and maintain knowledge base articles.

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The Warehouse Group http://www.twgcareers.co.nz
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