Sales & Ops Reporting Analyst Team Leader at Mukuru

Lead the Future of Reporting at Mukuru – Sales & Ops Reporting Analyst Team Leader

At Mukuru, we're reshaping the financial landscape across Africa by providing safe, affordable, and reliable financial services to underserved communities. As one of the continent's largest remittances-led FinTech companies, we’ve processed over 40 million cross-border transactions, empowering our customers to send money, access essential services, and grow businesses. With rapid expansion on the horizon, the need for data-driven insights has never been more critical.

We are looking for a passionate Sales & Ops Reporting Analyst Team Leader to join our dynamic team. This exciting role will support our cross-functional teams by ensuring alignment on key metrics, enabling informed decision-making, and driving business growth through high-quality, actionable reporting. As a key leader in the organization, you’ll design dashboards, analyze data trends, and collaborate with various departments to improve operational performance, automate processes, and guide strategic initiatives.

Key Performance Areas & Responsibilities:

Dashboard & Report Design:

• Lead the design, development, and maintenance of dashboards and regular reports to track KPIs across Sales, Operations, and Customer Operations teams.

• Ensure reports are user-friendly, delivering real-time insights that empower teams to make informed decisions.

Data Analysis & Insights:

• Analyze sales pipelines, forecasting trends, and conversion metrics to identify performance gaps and growth opportunities.

• Provide actionable insights that directly influence business strategy and operational improvements.

Cross-Functional Collaboration:

• Partner with Sales, Operations, and Finance teams to ensure data integrity across CRM systems and reporting tools.

• Collaborate with stakeholders to align reporting efforts with business goals and operational needs.

Process Automation:

• Automate reporting processes to improve efficiency, reduce manual tasks, and ensure data accuracy.

• Implement tools and systems to streamline workflows and enhance reporting capabilities.

Strategic Support:

• Provide data-driven insights for quarterly business reviews, board reports, and strategic planning cycles.

• Support decision-making processes with actionable insights that drive business objectives.

Sales Compensation Alignment:

• Ensure alignment between sales compensation plans and performance reporting, maintaining transparency and fairness.

• Work with Sales and HR teams to ensure compensation structures accurately reflect performance and business results.

Process Improvement & Data Governance:

• Contribute to process enhancements and data governance initiatives to ensure consistency, scalability, and accuracy.

• Identify and act on opportunities to optimize reporting processes and uphold data quality across all platforms.

Professional Development:

• Continuously enhance technical and professional skills by attending workshops, courses, and staying updated on industry trends.

• Regularly assess performance, seek feedback, and push for continuous improvement in reporting capabilities.

Essential Qualifications & Experience:

• Bachelor’s degree in Accounting, Finance, Business, Economics, Computer Science, Statistics, or related fields (MBA is a plus).

• 3+ years of experience in Sales Operations, Business Analytics, or similar roles, ideally within FinTech, SaaS, or high-growth startup environments.

• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI, Looker) and Excel/Google Sheets.

• Strong command of SQL, experience with CRM systems (e.g., Salesforce), and a deep understanding of sales funnels and business operations.

• Knowledge of data warehousing tools (e.g., Snowflake, Redshift) and familiarity with Python or R for advanced analytics.

Key Competencies:

• Operational Efficiency: Ability to deliver accurate and timely reporting outputs aligned with business needs.

• Problem-Solving: Strong analytical skills to diagnose issues and develop scalable solutions.

• Attention to Detail: Ensures data integrity and error-free reporting.

• Cross-Functional Collaboration: Ability to work effectively with Sales, Ops, Finance, and other teams to achieve shared objectives.

• Communication: Capable of translating complex data into actionable insights for diverse audiences, including executives.

• Adaptability: Thrives in a fast-paced environment, quickly adjusting to new tools and evolving business needs.

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS