Account Specialist I

Summary:

Under direct supervision of the Manager Account Services, supports key strategic direction and ongoing support of corporate customer relationship management related to customers. Works with internal teams to reinforce the support and services relationship. Including, but not limited to, responsible for documenting customer support needs within defined and standard toolset and provides relevant customer and internal-facing reporting/analytics essential to maintaining favorable customer relations.

Primary Duties and Responsibilities:

• Provides inbound / outbound call center and email support

• Supports corporate strategic level customers, buying group and GPOs related to pricing errors, contract loading, forms and document follow up, quality assurance, pricing integrity, terms consistency, contract pricing issues, as well as product availability support and stocking requests

• Supports decisions related to overall customer strategic services offerings included within ongoing relationship

• Participates from prospecting through contract award

• Implements the training and development activities for the team to support and respond to customer inquiries, requests and issues

• Supports allocation, drug shortage, product availability and other relevant activities

• Produce, identify and analyze purchasing trends within strategic customer base and escalate to appropriate internal and external stakeholders

• Produce and monitor reports such as Allocation, SOA, Market Shortage, and Key Shortage Update for key customers as well as facilitation/coordination of additional reports based on customer requests

• Assist customer after the shortage is resolved to move inventory based on needs

• Deliver designated customer-facing training plan designed to reinforce adherence to level buying practices, allocation and SOA policies at the corporate/GPO level

• Submit credit memos prior to generating final credit to the customer

• Performs related duties as assigned

Required Skills and Qualifications:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree or equivalent work experience

• Normally requires a minimum of one (1) to two (2) years related and progressively responsible experience. Certified Pharmacy Tech (CPhT) preferred

• Strong customer service skills

• Strong interpersonal skills

• Good decision-making skills

• Influencing ability

• Good analytical skills

• Ability to communicate effectively both orally and in writing

• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

• Familiarity with ABC products, services and pharmaceutical distribution operations

• Strong organizational skills; attention to detail

• Working knowledge of computers necessary to operate effectively with company systems and programs

• Demonstrates ability to handle competing priorities and maintain tight deadlines

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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