Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in customer service and quality control., Strong analytical and problem-solving skills., Excellent communication and leadership abilities..

Key responsibilities:

Oversee customer retention strategies and quality control processes.

Analyze customer feedback and implement improvements.

Train and supervise customer service representatives.

Collaborate with other departments to enhance customer satisfaction.

Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of voice and WhatsApp Business messaging, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. With local numbers in over 150 popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.

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