Advertising Operations Coordinator

The company:

TheaterMania (part of AudienceView), a top digital platform for theater and live events in North America and beyond, seeks a dynamic individual to join our Promotions team. Founded in 1999, TheaterMania connects the theater and performing arts industry with a mass consumer audience, comprehensive listings, ticket sales, news, reviews, features, interviews, and video content covering live theater and the performing arts across the United States and in London (via WhatsOnStage).

Why we'd want to work with you:

As Ad Operations Coordinator, you will work in the Promotions Team to manage email and digital advertising campaigns on behalf of our TheaterMania advertising clients and our editorial team. You will support the day-to-day execution, management and optimization of ad campaigns, systems and inventory across email, digital, and paid social channels.

We are looking for a self-starter who enjoys interacting with clients and juggling multiple projects at once. The ideal person enjoys understanding how promotional campaigns work and is always looking for ways to improve the process and the results.

What you'll do:

• Work closely with our TheaterMania Sales and Editorial teams to assemble and deliver email promotions and newsletters.
• Maintain our advertising and editorial promotions calendar through Asana.
• Collect advertising collateral from our clients and run the campaigns.
• Send tests to our internal and external clients and seek approvals before delivering the campaigns.
• Perform QA before campaign launch by testing links and proofing copy.
• Compile the campaign results and present them to the Account Executives in a concise and organized report, and make recommendations and support optimizations of campaigns frequently for best performance and delivery.
• Provide results and learnings in post-campaign review; leverage learnings to optimize future campaigns and find areas of growth and need.
• Stay on top of the industry regarding new ad products, formats and regulations.
• Create a knowledge base for the internal team and share to review standard methodologies, ad formats, and best practices.
• Troubleshoot ad serving errors, report discrepancies and broken creatives.

What you'll need:

• Experience in or desire to work in digital advertising sales operations.
• 1-2 years of experience with email marketing and automation tools, ideally Salesforce Marketing Cloud.
• Working knowledge of Meta Ad Manager.
• Basic knowledge of HTML.
• Ability to juggle multiple tasks at once in a fast-paced environment.
• Highly organized.
• Ability to communicate effectively and clearly with internal and external clients.
• Strong command of written and spoken communication. 
• The primary tools you will use to perform the duties of this job are listed below. Within 30 days, you should be proficient in each of these. Prior experience is preferred but not required: Meta advertising platform, Salesforce Marketing Cloud, Google Ad Manager, MS Excel, and Salesforce

How we hire - here's a brief overview of our recruitment process: 

• Screening & Resume Review: Our Talent Acquisition team will evaluate all resumes and select candidates for a video screening call for 30 minutes.
• Hiring Manager Interview (30 minutes): Meet with the hiring manager to speak in detail about your relevant experience and learn more about the role.
• Meet More of the Team (30 minutes): Meet more team members to learn more about the work culture and expectations.

Why Work at AudienceView/TheaterMania:

• We’re a global leader in live events technology. As the essential partner to get live events discovered, attended, and remembered, we help our clients sell more tickets every single day.
• We’re passionate about live entertainment. AudienceView believes in the power of live events and its purpose is to ignite that passion in people around the world.
• We have amazing clients. Our exciting roster of clients includes sports, live music, and performing arts organizations
• Our employees love us. We offer excellent benefits, competitive salaries, flexible hours, remote work opportunities, and more!
• We're a remote-first company. Our remote culture allows our employees to have the flexibility to work anywhere in the country they are residing (Canada, the USA, UK, and Chile).
• Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving, and higher employee engagement among other benefits.
• Flexible work schedule: AudienceView empowers permanent employees to take off alternating Fridays by condensing their two-week schedule into 9 days. Flexible, uncapped vacation and sick policy. Employees need time away from work to recharge.

Diversity and inclusion have always been at the core of our values at AudienceView. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. We also welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process.

Disclaimer:

AudienceView does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualifications will be done face-to-face over Microsoft Teams. AudienceView does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.