Offer summary

Qualifications:

Technical background in Telecommunications Engineering or a related field., Knowledge of embedded systems based on microcontrollers and SoCs., Strong communication skills with both technical and non-technical clients., Proactive mindset with analytical thinking and problem-solving focus..

Key responsibilities:

Assist customers and provide first-level technical support during the post-sales phase.

Review and improve user documentation and manuals for clarity and comprehensiveness.

Support clients by analyzing reported issues and ensuring effective responses.

Provide training to clients on product usage and relay user feedback to the product team.

Job description

Job Description

At Alén Space, we are looking to hire someone for our Sales area who will be responsible for both assisting customers and providing first-level technical support. While the main focus will be on post-sales service, the role also involves reviewing and improving product manuals, particularly within the context of specific projects, to ensure that clients can make the most of our technology with minimal complications. This position requires close collaboration with the sales team, as it will be the visible face of the company during the post-sales phase, and also with the Product Owners, in order to gain an in-depth understanding of our products.

Position Tasks and Responsibilities

Responsibilities:

Learn to use our products by understanding how they are implemented and operated in real-world environments. To achieve this, the role involves continuous contact with product owners and the technical teams involved in product development.
Review and improve user documentation and manuals provided to clients, ensuring they are clear, consistent, and comprehensive.
Verify and validate the instructions included in manuals by executing them in real scenarios to detect any errors, inconsistencies, or potential improvements.
Support our clients during the post-sales phase by analyzing reported issues and ensuring they receive clear, fast, and effective responses.
Coordinate internal actions needed to resolve incidents, making sure the appropriate teams receive the correct information and act in a timely manner.
Provide training to clients on how to use our products, including both standard solutions and customized developments for specific projects.
Contribute to the continuous improvement of our products by relaying user feedback to the product team.

Candidate qualifications and skills

Desired Profile:

Technical background, preferably in Telecommunications Engineering or a related field.
Knowledge of deployment and use of embedded systems based on microcontrollers and SoCs.
Passion for technology and the ability to quickly learn how new products work.
Strong communication skills with both technical and non-technical clients.
Proactive mindset, analytical thinking, and a strong focus on problem-solving.
Valuable but not mandatory: knowledge of electronics and radiofrequency (RF).

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About us

About Alén Space

Alén Space is a New Space company focused on the development of missions based on Nanosatellites as well as products and services related to them. Our mission is to help our clients to develop their business plan designing, manufacturing and operating satellites in order to execute the application they need.
While Alén Space is a new company, our team has been involved in several complete nanosatellite missions, from specification to delivery, during the last 15 years. Alén Space technical team is composed of systems engineers, electronic engineers, AIV engineers, software and operations engineers and project managers; with a large experience on IOD, communication, commercial and scientific missions, with private and public institutions such as the European Space Agency.
Alén Space’s value proposition resides in the flexibility and expertise of our team. We utilize our design and testing methodologies, which allow the use of components from various suppliers, to create the most suitable platform for the requested mission. During more than a decade, all our nanosatellites missions have been fully designed in-house, following the same multi-provider approach, resulting on a 100% success rate in orbit, for all launched missions.
At Alén Space, quality and flexibility in the design, manufacturing and testing are hallmarks of the company. The quality of the process is achieved through meticulous testing and verification processes, keeping traceability of all the executed activities. The flexibility is achieved thanks to the proximity relationship with our clients and to our supplier agnostic approach. This relationship aims not only at easing the communication process, but also at allowing our commercial clients to take an important role on the design aspects. In this line, we design the most flexible spacecraft platforms, to accommodate subsystem suppliers’ changes without heavily impacting the overall mission. Our systems and AIV engineers work closely with the client, in order to take decisions and involve them in the process.
Our team has enhanced a work method that applies the strict quality standards set by the European Space Agency (ESA) and the European Cooperation for Space Standardization (ECSS). All of our management, system engineering and AIV processes are based on those standards.
Quality, Flexibility, Scalability, Proximity, Expertise and Success define all Alén Space values.
Do you want to orbit with us?
We offer the opportunity to join a challenging space project together with a self-motivated team with great experience in the design and manufacturing of small satellites!

Conditions

We offer a indefinite full time contract

If you are a proactive person and want to commit yourself to a present and future project, we hope to receive your CV.
For any other position you are interested in, you can check the following URLs:
[English] https://alen.space/careers/
[Spanish] https://alen.space/es/trabaja-con-nosotros/

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