Offer summary

Qualifications:

Strong desire to learn about user experience and customer needs., Ability to communicate clearly and succinctly., Experience with research methods such as interviews and surveys is a plus., Empathetic and data-driven mindset..

Key responsibilities:

Assist in designing and executing user research studies.

Manage operational aspects of the research process including participant recruitment.

Analyze and synthesize research findings to identify key themes.

Document findings and communicate recommendations to stakeholders.

Job description

About Super.com

We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the Role

The User Experience Research (UXR) Team, part of the larger Product Design team, provides the company with strategic insights on our customers’ needs, desires, and friction points. UXR’s ultimate goals are to truly know our customers, inform better product decisions, and to identify strategic opportunities for the company. The team does this through a variety of mixed methods including participant interviews, unmoderated usability tests, workshops, and surveys. If you are curious, love experimentation, and have a strong desire to learn about people and what matters to them, this is the internship opportunity for you!

What You’ll Do

Assist in designing and executing research studies, while collaborating with fellow researchers, PDs, and PMs

Manage operational aspects of the research process including screening, recruiting and scheduling participants

Develop research plans, moderator guides and other research materials needed to facilitate research, with team oversight and collaboration

Analyze, synthesize findings and identify themes

Document findings and clearly communicate recommendations to design counterparts and stakeholders

Update and tag the research repository to ensure work is accessible

Participate in research rituals and meetings

About You

You have grit, are motivated and inquisitive

You can simplify many varying points of view into clarity

You are methodical and experimentalYou are data driven, objective, and curious about the truth

You are empathetic and deeply care for our customers

You are articulate, succinct, and can communicate problems and solutions clearly

You are humble and want to learn and grow

We've got you covered

$300 One-time home office set up allowance

$25/Week UberEats allowance on Fridays

$300/Term Learning and Development allowance

$120/ Term Fitness/Wellness allowance

Top Talent: work with the best in the world, including Engineers and Leadership from Google, Facebook, Wish, YouTube, Uber, and more

Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

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