Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in operations management, preferably in a contact center environment., Strong leadership and team management skills., Excellent communication and problem-solving abilities..

Key responsibilities:

Oversee daily operations of the contact center to ensure efficiency.

Manage and train staff to meet performance targets.

Develop and implement operational policies and procedures.

Analyze performance metrics and prepare reports for senior management.

Bring Top Talent With Your Company With Russell Tobin Headquartered in New York City with offices throughout the United States, United Kingdom, Ireland, The Netherlands, Brazil, Canada, India, and Singapore, Russell Tobin—a division of Pride Global—offers total staffing and recruitment solutions across a wide range of industries. Our team of highly skilled recruiters, sourcers, and subject-matter experts understand exactly how to find world-class candidates that will fit your company’s precise needs. Whether you need skilled professionals ready to deliver results in complex sectors such as banking or technology, or you’re looking to build out your own staffing efforts with a recruiter-for-recruiters (R4R) model, Russell Tobin can make the connections. Our Bespoke Approach to Connecting Talent With Companies When an organization comes on board as a client, Russell Tobin takes the time to understand the company from the inside out. We work directly with you and your leadership team to create an end-to-end solution capable of handling the full recruitment lifecycle, tailored to your company’s needs and culture. After gathering the critical data we need to seek exactly the right candidates for your hiring strategy, our recruiters take over, using their deep understanding of your industry to build out talent pools and discover game-changing new hires. A Proud Member of a Decidedly Diverse Network of Companies As part of Pride Global, Russell Tobin serves as one of industry’s only minority-owned payroll and staffing organizations, giving you the opportunity to satisfy Tier 1 diversity spending requirements. We’ve also taken this commitment much further through our Decidedly Diverse initiative, which seeks to create greater diversity, equity, and inclusion across our workforce and workplace, as well as the wider world in which we live. Learn more at https://decidedlydiverse.com.

Job description

What are we looking for in our Operation Manager - Contact center? Title: Operation Manager - Contact center Location: Atlanta GA or Plano TX - Hybrid (3days a week) Duration: 12+ Months Contract with possibility of extension. Rate: $45-$50/hr. on W2 DOE Job description: Coordinate, monitor, and develop programs for Risk Operations Contact Center. This role will partner with many cross functional teams to improve our Contact Center operations with a specific focus on metrics, process efficiencies, and customer experience. In this role, you must be comfortable taking on additional responsibilities and projects as needed, this role will change over time and require an agile approach and being able to thrive with changing priorities. This role focuses on understanding, managing, and enhancing the systems, tools, and processes within our Risk Operations organization to elevate our customer experience. Looking for Need person who can set up the process and Manage – Call Center operations Manage Customer experience Manager IVR/Process system Manage Salesforce Tickets #CB Rate/Salary: $45-$50/hr. on W2 DOE

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