Operation Manager - Contact center

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in operations management, preferably in a contact center environment., Strong leadership and team management skills., Excellent communication and problem-solving abilities..

Key responsibilities:

  • Oversee daily operations of the contact center to ensure efficiency.
  • Manage and train staff to meet performance targets.
  • Develop and implement operational policies and procedures.
  • Analyze performance metrics and prepare reports for senior management.

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Russell Tobin SME https://www.russelltobin.com/
201 - 500 Employees
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Job description

What are we looking for in our Operation Manager - Contact center? Title: Operation Manager - Contact center Location: Atlanta GA or Plano TX - Hybrid (3days a week) Duration: 12+ Months Contract with possibility of extension. Rate: $45-$50/hr. on W2 DOE Job description: Coordinate, monitor, and develop programs for Risk Operations Contact Center. This role will partner with many cross functional teams to improve our Contact Center operations with a specific focus on metrics, process efficiencies, and customer experience. In this role, you must be comfortable taking on additional responsibilities and projects as needed, this role will change over time and require an agile approach and being able to thrive with changing priorities. This role focuses on understanding, managing, and enhancing the systems, tools, and processes within our Risk Operations organization to elevate our customer experience. Looking for Need person who can set up the process and Manage – Call Center operations Manage Customer experience Manager IVR/Process system Manage Salesforce Tickets #CB Rate/Salary: $45-$50/hr. on W2 DOE

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