Offer summary

Qualifications:

High school diploma or equivalent; Associate’s or Bachelor’s degree in Supply Chain Management or related field preferred., At least 2+ years of experience in purchasing, procurement, or supply chain planning., Strong attention to detail and proficiency in ERP and WMS systems for inventory management., Excellent communication skills and proficiency in intermediate to advanced Excel..

Key responsibilities:

Manage purchase orders and oversee inventory accuracy.

Collaborate with technicians, suppliers, and internal teams to ensure smooth operations.

Investigate and resolve issues with purchase orders and inventory discrepancies.

Provide timely updates to internal stakeholders about order status and inventory.

Job description

This is a remote position.

Schedule:

40 hours per week, Monday-Friday 8AM- 4:30 PM EST with 30 minutes unpaid break

Job Overview

We’re looking for a confident, resourceful, and highly organized Supply Chain Planner to manage purchase orders, oversee inventory accuracy, and collaborate with technicians, suppliers, and internal teams. This role requires someone who can take charge, communicate effectively with all kinds of people, and drive results in a dynamic work environment.

This role is perfect for someone who is organized, takes initiative, and can handle multiple moving parts with precision. If you’re ready to step into a role
where your confidence and expertise will make a difference, apply today!

Responsibilities

Purchase Orders Management

Create and submit purchase orders for stock replenishment (e.g., Henny Penny, Franke, and Taylor).
Manage orders for tech replenishments, critical parts, and PM kit replenishment.
Review OTC orders to determine whether parts should be shipped, ordered, or pulled from the field.
Pull parts from the field or order new parts as required and print pick tickets for in-stock items.

ETA and Status Updates

Review and update ETA for all OTC orders and service parts in the "Parts Ordered" status.
Trigger notifications to allow the customer care team to update customers about part availability.

Parts Management

Set up and maintain parts information in ERP systems, including status, bin location, price, cost, and associated parts.
Update and supersede parts information as needed to reflect accurate inventory and specifications.

Parts Returns Administration

Manage administrative tasks related to returning incorrect, damaged, or unused parts to suppliers.
Track returns and ensure supplier credits are processed accurately and in a timely manner.

Order and Inventory Accuracy

Investigate and resolve issues with aged or incorrect purchase orders (e.g., backorders, cancellations, system errors).
Perform necessary corrections such as parts transfers or adjustments to maintain inventory integrity.

Support and Collaboration

Provide backup support to technicians by assisting with parts requirements, including transferring, shipping, and adjustments.
Collaborate with billing to resolve "Parts Investigation" tasks, ensuring smooth workflow and issue resolution.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree in Supply Chain Management, Business, or related field preferred).
Strong attention to detail with a high degree of accuracy in data entry
Hands-on experience with ERP and WMS systems for inventory and order management.
Proficiency in intermediate to advanced Excel, including formulas, pivot tables, and data analysis
At least 2+ years of experience in purchasing, procurement, or supply chain planning.
Demonstrated ability to create and process purchase orders effectively.
Strong analytical and organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Proven ability to investigate and resolve issues with purchase orders, inventory discrepancies, and supplier returns.
Excellent communication skills to coordinate with suppliers, technicians, and internal teams effectively.
Ability to provide timely and accurate updates to internal stakeholders about order status and inventory.
Experience providing parts-related technical support to field technicians is a plus.