Healthcare Receptionist - Back Office (ZR_22823_JOB)

This is a remote position.

JOB DESCRIPTION: BACK OFFICE MEDICAL ASSISTANT

Scope:

• Full-time position (8 hours per day, 40 hours per week)
  
• Clinical support and patient care coordination
  
• Direct patient communication and education
  
• Collaboration with physicians and healthcare team
  
• HIPAA compliance responsibility
  
• Staggered lunch breaks for continuous coverage
  

Responsibilities:

• Handle patient clinical concerns with 60-70% first-call resolution
  
• Process medication refill requests
  
• Order and manage laboratory tests as directed by physicians
  
• Provide clinical answers to patient questions within scope
  
• Relay physician responses to patients
  
• Maintain patient records and clinical documentation
  
• Handle prior authorizations
  
• Provide backup support for front office operations
  

Requirements

• Medical Assistant background or equivalent clinical experience
  
• Strong clinical knowledge and patient care experience
  
• Excellent verbal and written communication skills
  
• Understanding of medical terminology
  
• Experience with medication refill protocols
  
• Knowledge of laboratory ordering procedures
  
• Familiarity with electronic health records systems