Bachelor's degree in Computer Science or related field., Experience with system administration and IT support., Proficiency in Windows and Linux operating systems., Strong problem-solving and communication skills..
Key responsibilities:
Manage and maintain IT systems and infrastructure.
Provide technical support to end-users and resolve issues.
Monitor system performance and implement improvements.
Assist in the deployment of new software and hardware solutions.
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Seminole Hard Rock Support Services was created to provide support worldwide to hotels, casinos and cafes for Seminole Gaming and Hard Rock International. With the largest global footprint in the hospitality industry for over 45 years, our number one job is to bring fun and excitement to our guests' lives.
Seminole Hard Rock Support Services is committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans.
Diversity: is the celebration of differences and leveraging those difference to produce stellar results.
Equity: is a process of seeking fairness through deliberate and intentional actions.
Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.
Job Locations US-FL-Davie
Overview
The Systems Administrator requires working knowledge in the various disciplines supported by the enterprise systems group. He/she tests, troubleshoots and implements complex server technologies, operating systems components, software tools, utilities and applications. The position stages, maintains multiple environments or version of applications, and assists with the integration of new technology into the existing infrastructure required to support the enterprise. Position requires strong problem-solving, analytical and communications skills.
Responsibilities
Works under the direction of the Manager/Director or Systems Engineer
Plans and schedules work to meet assignments from the manager or designated senior engineering staff who provides guidance
Meets formally or informally with the manager or designated senior staff to discuss status, ask for assistance on intractable problems, and to review accomplishments
Assists the IT Operations in providing third level support to the enterprise
Assists the enterprise system, systems assurance, application development, and operations services in developing, implementing, and maintaining the technology infrastructure
Develops monitoring systems used to manage global infrastructure Accepts technical responsibility for equipment and assigned technologies
Makes evaluations and recommendations
Assists in the analysis, design and development of new technology
Documents design, implementation and final configuration findings for both new and existing techniques and equipment
Oversees systems demonstrations
Analyzes problems, studies technical literature and existing technology
Escalates intractable problems to vendors and/or senior manager for resolution
Maintains a current understanding of strategic product mix and vendor selections
Opens up problem reporting tickets and accurately uses all problem tracking software systems
Main Duties And Responsibilities
Must adhere to the Seminole Tribe's Policies and Procedures.
Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software
Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues during testing.
Must maintain technical documentation for all systems deployed in the Enterprise.
Must liaise with Compliance Officials and Vendors to manage the movement of test software into and out of test environment in accordance with STOF Internal Controls.
Provides technical and programming support to project team.
Analyzes business needs and makes appropriate application software modifications.
Tests system software modifications/patches/service packs to ensure accuracy of changes.
Prepares System documentation
Works with key users to resolve system problems and issues.
Works with project team members to design, test and install system modifications.
Develop, implement and support custom system software, reports and monitoring dashboards.
Qualifications
Must be proficient with Microsoft operating systems
Requires well developed written and verbal communications skills.
Able to work in isolation for a full shift.
Experience in the following is a plus Microsoft Exchange, Share Point, Project, AD, Windows x, System Monitoring Tools
Must be able to travel to remote sites as may be required in support of operations.
Must be fluent in the English language.
Must comply with internal controls.
Must exhibit well-developed verbal and written communications skills.
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