Manager, Clinical Documentation Support (CDS)

Interwell Health is hiring! We’re looking for a seasoned leader to help build and scale a high-impact program designed to enhance patient care and elevate documentation standards, playing a critical role in advancing our value-based care strategy. As the Clinical Documentation Support (CDS) Manager, you’ll report to the Director of Provider Education and play a key role in bridging documentation accuracy, provider engagement, and operational excellence. You will oversee the strategic direction, implementation, and outcomes of the new Clinical Documentation Support (CDS) program across the market, building the workflows, monitoring team performance, and ensuring high-quality coding recommendations. If you enjoy working collaboratively, know how to build trust and engagement, and thrive in a space where compliance, accuracy, and impact matter, we want to hear from you!

The work you will do:

• Develop and implement CDS strategies to improve documentation accuracy and support organizational goals.
• Establish and monitor Key Performance Indicators (KPIs) for the CDS program.
• Communicate CDS performance metrics and success stories market wide.
• Lead a team of local CDS specialists embedded within care teams.
• Conduct regular performance reviews and provide feedback to CDS specialists and provider champions.
• Collaborate with the Data & Analytics team to develop dashboards, reports, and insights.
• Oversee the implementation and utilization of CDS-specific software (e.g., Nuance, 3M, Optum, Epic).
• Coordinate pre-encounter preparation and real-time documentation support with CDS specialists.
• Conduct post-encounter reviews to identify missed opportunities or inconsistencies.
• Track and report on accuracy metrics, provider engagement, financial impact, and quality measures.
• Address recurring challenges in documentation quality or provider adoption through an established escalation process.
• Stay updated on coding guidelines, regulatory requirements, and clinical trends.
• Ensure compliance with ICD-10 and CMS coding guidelines.

The skills and qualifications you need:

• 5+ years of experience with Risk Adjustment HCC coding or abstraction.
• 3+ years of ICD-10 coding and chart Review Auditing.
• Proven experience managing and mentoring high-performing teams.
• Experience in ambulatory/outpatient settings, ideally with Nephrology specialty practices.
• Skilled in MS Office, particularly with Excel and PowerPoint to track and present program progress.
• Detail-oriented, self-motivated, and comfortable with ambiguity and evolving workflows.
• Proven ability to work collaboratively with providers and practice teams, building trust and engagement.
• Comprehensive understanding of HCC coding rules & regulations.
• Certified Risk Adjustment Coder (CRC) required.
• Certified Professional Coder (CPC) preferred.
• Proficiency in Epic system preferred.