Offer summary

Qualifications:

Bachelor’s degree with 8 years of IT experience or Master’s degree with 4 years of IT experience., Strong hands-on experience with Jira Service Management and Confluence administration., Proficiency in Jira project configuration, user management, and plugin upgrades., Excellent verbal and written communication skills in English..

Key responsibilities:

Administer and maintain Atlassian products including Jira and Confluence.

Collaborate with teams to enhance workflows and service desk configurations.

Manage user permissions and project configurations while resolving issues promptly.

Conduct training sessions for new users on best practices for Jira and Confluence.

Job description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Senior Jira/Confluence Administrator to join our UniQue team.

What will you be bringing to the team?

Administer, configure, and maintain Atlassian products (Jira Software, Jira Service Management, and Confluence, along with relevant plugins).
Collaborate with development and design teams to enhance workflows, custom fields, automations, release processes, and service desk configurations.
Perform routine application administration tasks such as scheduled jobs, re-indexing, plugin updates, and system monitoring.
Manage user and group permissions, Jira project configurations, and security settings.
Coordinate prompt issue resolution with other Jira administrators, internal teams, and Atlassian Premier Support.
Develop and maintain Jira dashboards, filters, boards, and reporting tools.
Test and validate new versions of Atlassian tools and plugins, and lead upgrade initiatives.
Evaluate and manage the use of third-party add-ons to meet business and team needs.
Research and apply industry best practices and new approaches to Atlassian tool usage.
Document current system configurations and identify areas for improvement.
Conduct training sessions and onboard new users on Jira and Confluence usage and best practices.
Manage multiple tasks and priorities effectively under tight deadlines.

Requirements

What do you need to succeed in this position?

Bachelor’s degree and 8 years of professional IT experience, or Master’s degree and 4 years of professional IT experience.
Strong hands-on experience with Jira Service Management, including: User Management and Project Configuration, Add-ons (Insight, Notification Assistant, Elements Copy & Sync, Time to SLA, EazyBI, Extension for Jira Service Desk, etc.), and plugin upgrades and configuration.
Knowledge of Jira Archive add-ons and upgrade processes.
Proficiency in Jira administration (project configuration, permission schemes, issue types, screens, notifications), integrating Jira with third-party applications, system logging, basic troubleshooting, workflow customization, and editing.
Experience administering Confluence (pages, user management, permissions).
Familiarity with ongoing issue tracking and resolution across Jira projects.
Linux administration skills (system maintenance and upgrades).
Basic understanding of Java for plugin configuration and Jira source-level insights.
Excellent use of the English language (verbal & written)

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

Required profile