Customer Service Representative

Key Responsibilities

• Must maintain 100% commitment to safety policies and procedures

• Partners with Account Managers to provide sales quotes

• Processes incoming inquiries into company's sales system

• Quotes customers using working knowledge of the product

• Successfully achieves budgeted Service Center sales goals

• Assists A/R personnel in creating and establishing new accounts and follows up on collections

• Coordinates with Account Managers and Service Center management to keep account activities updated

• Monitors delivery date commitments and expedites where appropriate

• Monitors customer-specific inventory for sales order fulfillment

• Makes outbound calls to potential and existing customers for new and sales growth opportunities

• Builds and maintains strong internal and external relationships

• Provides technical/service support to account management, service center management, and internal and external customers

• Be flexible and willing to take on additional responsibilities as needed during the early phases of the business

What We’re Looking For

• 2+ years in a customer service or customer-facing role 

• Strong communication and problem-solving skills

• High adaptability, initiative, and willingness to jump in where needed

• Comfort with ambiguity and the ability to work independently

• Fluent in English (additional languages relevant to Asia Pacific or the Middle East are a strong advantage)

• Passion for building great customer experiences and contributing to a growing business