Offer summary

Qualifications:

Native/Fluent Czech and English (B2 level) communication skills., Strong time management and problem-solving abilities., High attention to detail and accuracy in tasks., Ability to work autonomously in a confidential environment..

Key responsibilities:

Handle sensitive information while ensuring confidentiality.

Meet deadlines and maintain high quality of work under pressure.

Deliver customer-centric solutions and focus on customer satisfaction.

Track personal and team KPIs, contributing to overall team success.

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Czech speaking Customer Support Specialist for their Lisbon offices.

Position: Customer Support Specialist

Location: Lisbon, Portugal - Remote

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Handle sensitive and classified information, with a focus on confidentiality.
Meet deadlines while maintaining high efficiency and quality of work under pressure.
Ensure accuracy and attention to detail, understanding that even minor aspects can have significant impact.
Make decisions and complete tasks independently with minimal supervision.
Actively solve problems and deliver customer-centric solutions.
Focus on customer satisfaction.
Collaborate effectively as a team member, contributing to overall success.
Track and focus on personal and team KPIs, maintaining a positive, results-driven attitude.
Flexibly manage workload and adjust to varying order volumes

REQUIREMENTS:

Native/Fluent level Czech, both oral and written, as well as fluency in English (at least B2 level).
Ability to work in a highly sensitive, confidential environment.
Strong time management skills, with the ability to work under tight deadlines.
High attention to detail and accuracy in all tasks.
Proven ability to make decisions and work autonomously.
Strong problem-solving skills with a customer-focused approach.
Enthusiasm for tracking and improving both individual and team performance metrics.
Familiarity with SAP and back-office operations is an advantage (training can be provided).

BENEFITS:

Working schedule: rotative shifts, Monday-Sunday, 7AM-12PM
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential.

Required profile