At Included Health, we’re on a mission to raise the standard of healthcare for everyone—and design plays a critical role in making that happen. We’re looking for a Staff Product Designer to champion visual design excellence on our team, ensuring a simple, polished, compelling user experience across our products.

This is a high-impact, strategic role where you’ll define visual standards by managing our design system, bringing visual expertise to our member experience, and collaborating with marketing on branding and storytelling. You’ll have the autonomy to drive meaningful change, the opportunity to influence teams across the company, and the support of a collaborative, mission-driven team that values design excellence.

If you’re passionate about visual design excellence, collaboration, and making a real impact in healthcare, we’d love to hear from you.

Champion Visual Design Excellence:

Set the bar for visual design across our products and services—defining what great looks like and ensuring that our member experience is trustworthy, simple, clear and compelling.

Educate and inspire teams across disciplines on how strong visual design builds member trust and enhances the overall experience.

Lead critiques, workshops, and knowledge-sharing sessions to grow the team’s visual design craft.

Partner with Brand Marketing to translate and evolve the IH brand across digital product surfaces.

Audit and refine existing experiences to bring them in line with visual design best practices.

Lead and Scale the Design System:

Own the vision and strategy for Included Health’s design system (taking into consideration current AI tools) and ensure that it meets the needs of designers, engineers, and the business.

Define and evolve foundational components, patterns, and guidelines to create a cohesive, accessible, and scalable design language.

Advocate for accessibility and inclusivity, ensuring our system meets WCAG standards and serves diverse user needs.

Partner with engineering to ensure seamless implementation, high-quality execution, and performance optimization.

Establish governance and contribution models, enabling designers and engineers to contribute while maintaining consistency and quality.

Facilitate workshops, critiques, and training sessions to educate teams and drive adoption.

Drive Innovation and Future Thinking:

Stay ahead of industry trends, bringing new ideas and methodologies to elevate our visual design excellence and standards.

Explore emerging technologies, such as AI-driven design tools, to enhance visual excellence and creativity.

Continuously refine and evolve our definition of what good looks like and how our systems support this at scale based on feedback, data, and business needs.

Qualifications:

8+ years of experience as a visual product designer, with at least 3 years focused on design systems that have been successfully implemented and widely adopted.

Exceptional visual and interaction design skills, with a strong portfolio showcasing high-quality UI, visual design, system thinking, and scalable design solutions.

Strong collaboration skills, with a proven ability to work closely with engineers to ensure seamless implementation and high-quality execution.

Strategic mindset, with the ability to define and execute a long-term vision for a design system and visual design excellence that scales with the company.

Proactive and self-guided, able to navigate ambiguity, create clarity, and drive initiatives forward independently.

Excellent communication and storytelling skills, able to articulate design decisions, trade-offs, and system value to diverse audiences.

Bonus: Experience in healthcare, enterprise, or complex product ecosystems, and familiarity with front-end development (HTML, CSS, React, etc.) to bridge the gap between design and engineering.

Physical/Cognitive Requirements:

Prompt and regular attendance at assigned work location.

Ability to remain seated in a stationary position for prolonged periods.

Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.

No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.

Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: 149,450 - 211,100 + equity + benefits

Zone B: 164,395 - 232,210 + equity + benefits

Zone C: 179,340 - 253,320 + equity + benefits

Zone D: 194,285 - 274,430 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process.

In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits package for your role during the hiring process.

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About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Staff Product Designer, Visual Excellence

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