Offer summary

Qualifications:

2+ years of experience in auto dealership, service department, warranty claims/admin, or automotive industry., Strong working knowledge of Microsoft Office, especially Excel, and familiarity with Google tools., Excellent analytical skills and ability to recognize patterns., Strong customer service and communication skills, both verbal and written..

Key responsibilities:

File warranty submission packets to manufacturers for dealer clients.

Analyze client invoices and translate information into Excel for submissions.

Communicate effectively with internal teams and dealership management via phone and email.

Maintain organized documentation and task notes using CRM and Google Docs.

Job description

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of our 5 Core Values: Sense of Urgency, Delivering Results, Accountability, Positive Attitude, and Success Driven.

We are currently looking to add new talent to our growing team!

About the Role:
The "Remote" Warranty Processing Specialist is responsible for filing warranty submission packets to manufacturers on behalf of dealer clients to increase the dealer’s warranty parts and labor reimbursement rates. This is a measured position with weekly and monthly required quotas.

Qualified Candidates Need:

2+ years auto dealership, service department, warranty claims/admin, or automotive industry experience
Ability to learn new software applications and be comfortable working on diverse types of computer programs, with a strong working knowledge of Microsoft Office, specifically Excel
Strong analytical skills and pattern recognition skills
Ability to perform duties with goal-oriented work methodology
Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision
Adhere to stringent timelines
Strong customer service, professional verbal and written communication, and interpersonal skills, and be well organized
Strong knowledge of Google tools preferred

Essential duties and responsibilities:

Analyze and translate information from client invoices to Excel for submission to automotive manufacturer
Develop in-depth understanding of the reports used to calculate a client’s submission opportunity
Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines
Effectively communicate internally and with Dealership Management via phone and email
Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc.
Other duties and special projects assigned or approved by management

In Return for Your Expertise, You Will Receive:

Excellent benefits including health, dental, vision, and short term disability insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, 9 paid holidays, and 15 days PTO. Home office setup support for remote employees. The chance to work for an organization that puts people first and fosters a culture of teamwork by embracing our 5 core values:

Success Driven – We strive for excellence with continuous improvement and grit.
Delivering Results – We deliver a high quality of work, and we don’t confuse effort with results.
Sense of Urgency – We know our priorities and take decisive action.
Accountability – We take extreme ownership and deal with the consequences of our actions.
Positive Attitude – We have a positive mindset, and we enjoy what we do.

Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply.

Compensation: $45,000-50,000/yr + Bonus potential

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