Customer Service Representative (ZR_22766_JOB)

This is a remote position.

• Possible overtime hours if needed
• 20 hours per week
  
• Monday to Friday, 10:00 AM to 2:00 PM EDT
  

• Receive requests from families needing last-minute backup child or elder care and book the service
  
• Communicate with families to gather details about care needs
  
• Coordinate with a network of backup care providers to arrange care
  
• Follow up with families and providers to confirm care arrangements
  
• Answer general customer inquiries about the care service
  
• Calendar coordination
  

Requirements

• 2+ years of general customer service experience
  
• Strong communication skills, written and verbal
  
• Detail-oriented with the ability to multitask
  
• Experience with scheduling/calendar management
  
• Familiarity with child care and/or elder care industries a plus