Virtual Assistant / Financial Administrator (007-00160)

​Looking for Filipino (Philippines-based) candidates

Job Role: Virtual Assistant / Financial Administrator

Work Schedule: M-F, 9 AM - 5 PM ASCT

Salary Budget: 1,500 - 2,000 AUD / Month

Contract Type: Independent Contractor

Work Set-up: Remote

Who We Are: At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is:

A leading franchise network in the pool and spa maintenance industry, with a significant presence across Australia, New Zealand, and the United States. Founded in the early 1990s, the business has expanded to include over 180 retail stores and more than 670 service vehicles, delivering a full spectrum of services including pool cleaning, equipment installation, water testing, and chemical treatments.

Role Overview:

We are seeking a highly experienced and proactive Virtual Assistant / Financial Administrator to support the daily operations of a well-established and growing business in the pool services industry. This full-time, independent contractor role is ideal for a professional with strong financial acumen and exceptional customer service skills. The successful candidate will be responsible for managing the business’s financial operations while also providing front-line support to customers.

Key Responsibilities:

Financial Administration:

• Daily bookkeeping using Xero, including reconciliations, ledger management, and report generation.
• Oversee inventory management across multiple locations with periodic reporting and alerts on variances or discrepancies.
• Manage accounts receivable, ensuring timely follow-up and collection.
• Prepare and distribute periodic financial reports for operational insights and business reviews.
• Liaise with internal and external stakeholders (including accountants or advisors) regarding financial matters.

Customer Service and Administration:

• Handle all customer email and phone enquiries professionally and efficiently, including service bookings, product enquiries, and general administration.
• Provide overflow support for sales and customer service requests, ensuring all enquiries are acknowledged and resolved in a timely manner.
• Maintain service excellence by building relationships with customers and actively learning the pool services industry to enhance support.
• Provide seasonal assistance by managing increased customer interaction during peak months (typically summer), requiring enhanced productivity.

Systems Management:

• Operate across a suite of integrated platforms including:

• Xero (Bookkeeping)
• Deputy (Staff Rostering)
• Windcave (Payment Processing)
• Lightspeed Retail (POS and Inventory)
• Pooltrackr (Service Management)

Requirements

Required Skills and Qualifications:

• Proven experience in a virtual assistant and financial administrator role (minimum 3 years preferred).
• High proficiency in Xero bookkeeping and financial reporting.
• Strong skills in inventory oversight and stock reconciliation.
• Previous experience with customer service support via phone and email.
• Ability to manage high-volume communication and multitask across platforms.
• A self-starter with strong time management and problem-solving skills.
• Comfortable working remotely full-time and aligning with ACST hours.
• Experience in the pool industry is advantageous but not essential—willingness to learn is critical.
• Flexibility to accommodate seasonal workload fluctuations during the Australian summer.
• Professional communication skills, both written and verbal.
• Familiarity with business tools like Deputy, Lightspeed, Pooltrackr, and Windcave is highly desirable.