Offer summary

Qualifications:

Property & Casualty License and Personal Lines License required., High school diploma or GED equivalent is necessary., Preferred 6 months to 2 years of relevant work experience., Strong customer service aptitude and conflict resolution skills are essential..

Key responsibilities:

Handle inbound calls from customers regarding insurance products.

Provide exceptional customer service and empathetic solutions.

Navigate system tools to find information and answers for clients.

Maintain a distraction-free workspace during training and work hours.

Job description

Location: Remote

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

A Property & Casualty License & Personal Lines License is required for this position.

Job Overview

We deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, health, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.

Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat. 

Why You Should Join Us

Competitive Compensation: $18.00-$19.00/H (Depending on state and line of business as well as which specific license)
Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.  No less than 40 hrs. per week
Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. 
At this time, Foundever can only offer employment to individuals located in the following states: Do you live in one of the following states? AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

What We're Looking For

A Property & Casualty License & Personal Lines License is required for this position.
Please have your NPN ready
Preferred 6 months – 2 years of relevant work experience 
Must be at least 18 years old
High school diploma or GED equivalent required. 
Must have open availability during operating hours. 
Professional customer service aptitude is essential and basic conflict resolution

Key Skills

Customer Service Aptitude: Strong skills in delivering exceptional service. 
Reliability: Consistent dependability and responsibility. 
Critical Thinking: Ability to assess situations and develop empathetic solutions. 
Service-Oriented: A personal drive to serve others with compassion. 
Organizational Skills: Strong organizational abilities are crucial for success in this role. 
System Navigation: Ability to navigate system tools to search for answers & information 
Self-paced Learner: Ability to independently study and successfully pass continued education to keep license active. Paid continued education by Foundever.

Home Setup Requirements

Provided Equipment: Foundever will ship necessary equipment, including a headset.
Internet Requirements: A hardwired high speed internet connection  
Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.