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Dutch Remote Customer Service

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Proficiency in Dutch and good English skills, both written and spoken., Experience in sales is essential, with a background in tourism or travel agencies being a significant advantage., Customer service or call center experience is preferred., Strong communication skills and good digital skills with attention to detail..

Key responsibilities:

  • Answer incoming calls from customers and travel agents.
  • Sell cruise packages and suggest add-ons through cross-selling and upselling.
  • Support customers with bookings and address post-booking inquiries.
  • Provide information about destinations, ships, and pricing, and assist travel agents with managing bookings.

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Recruit4 Work SL Human Resources, Staffing & Recruiting Scaleup https://www.recruit4.work/
11 - 50 Employees
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Job description

🌞 Ready to start a new adventure in sunny Porto? Join us in one of Europe’s most charming and vibrant cities! With its colorful streets, stunning river views, and rich culture, Porto offers the perfect mix of work and lifestyle. Whether you're into exploring historic spots, enjoying delicious food, or working by the ocean breeze — Porto has it all.
Now’s your chance to build your career in a dynamic international environment, right in the heart of Portugal! 🌞

Turn dream holidays into reality! Help customers book unforgettable cruises and provide top-notch support before and after their trips.

Your Tasks
  • 📞 Answer incoming calls from customers and travel agents
  • 🛳️ Sell cruise packages and suggest add-ons (cross-sell & upsell)
  • 📅 Support with bookings and post-booking questions
  • 🌍 Give info about destinations, ships, documents, prices, and more
  • 🤝 Assist travel agents with managing bookings
What We’re Looking For
  • 🌐Proficiency in Dutch and a good level of English both written and spoken
  • 💬 Experience in sales – a must!
  • ✈️ Background in tourism or travel agencies – big plus
  • 🎧 Customer service or call center experience – preferred
  • 🖥️ Good digital skills and attention to detail
  • 🧠 Problem-solving mindset and ability to multitask
  • 🗣️ Strong communication skills, written and spoken
What We Offer
  • 🚀 New and modern office.
  • 📚 Full training to help you succeed.
  • 🏡 Relocation support (if applicable).
  • 🌍 We promote inter-company mobility to work at any of our sites around the world.
  • 🏥 Private health insurance, free after six months
  • 💶 Competitive wages (14 monthly payments per year)
  • 🎉 Be part of a project with real impact
Location

Porto Remote, Portugal

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
DutchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

LinguisticsGeography

Other Skills

  • Sales
  • Customer Service
  • Digital Literacy
  • Multitasking
  • Detail Oriented
  • Communication
  • Problem Solving
Are you interested?

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