Offer summary

Qualifications:

3+ years of experience in instructional design, preferably in a SaaS or technology environment., Strong experience in developing training for both technical and non-technical audiences., Familiarity with e-learning tools and content development platforms such as Articulate and Adobe Captivate., Excellent writing and storytelling skills with a focus on simplifying complex information..

Key responsibilities:

Design and develop engaging learning materials for various audiences including sales and customer support.

Translate technical product information into accessible training aligned with business goals.

Partner with cross-functional teams to create enablement content for product launches and updates.

Evaluate training effectiveness and continuously improve content based on data and feedback.

Job description

We’re looking for a creative and collaborative Instructional Designer & Training Content Developer to join our Product Communications Team in their mission to produce engaging content. In this role, you'll transform complex product information into engaging learning experiences for both internal teams and external audiences. You’ll partner closely with product managers, subject matter experts, and go-to-market stakeholders to build scalable education and enablement resources that improve product understanding, adoption, and customer success.

What you'll do:

Design and develop learning materials (e.g., e-learning modules, job aids, instructor-led training) tailored to various audiences including sales, customer support, and endusers.

Translate technical product information into clear, accessible training aligned with business goals.

Partner with Product Management, Technical Communicators, and Customer Success teams to create enablement content for product launches, feature rollouts, and roadmap updates.

Maintain a content development calendar and ensure training content and instructional materials are regularly updated in line with product releases.

Develop and maintain online certification programs for clients and partners.

Leverage instructional design best practices, adult learning theory, and modern learning technologies to create engaging learning experiences.

Evaluate training effectiveness using data and feedback to continuously improve content.

Support the development of product learning pathways for new hires and existing employees.

What you'll bring:

3+ years of experience in instructional design, preferably within a SaaS, technology, or product-focused organization.

Outstanding interpersonal skills, a passion for learning, and a highly collaborative mindset.

Strong experience developing training for both technical and non-technical audiences.

Familiarity with the Absorb learning management system, e-learning tools(e.g., Articulate, Adobe Captivate, Rise, Camtasia), and content development platforms.

Excellent writing, editing, and storytelling skills with a knack for simplifying the complex.

Strong project management skills with the ability to juggle multiple deliverables and stakeholders.

A passion for learning, collaboration, and helping others succeed through education.

Bonus if you have:

Experience working closely with Product Management teams.

Background in UX/UI principles or user-centered design thinking.

Experience in video editing, audio editing, graphic design, and motion graphics.

Knowledge of professional video production workflows and media handling.

Familiarity with video content production for social media and YouTube.

The reasonably estimated salary for this role at Everbridge ranges from $78,000 - $99,000 CAD and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best-in-class, comprehensive and inclusive employee benefits for this role including healthcare, dental care, mental health benefits, disability income benefits, life and AD&D insurance, retirement savings plan with employer match, and paid time off.

Fair Chance Statement US & Canada

We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.

For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:

- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.

- Management of cash, company funds, or other valuable assets.

- Work in environments requiring heightened security measures.

- Compliance with contractual or regulatory requirements specific to the position.

We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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