This is a remote position.
As the Customer Success Specialist, you will serve as the main point of contact for customers, handling their inquiries regarding services, products, and installations. Operating both in the warehouse and out on the farm, you will play a crucial role in ensuring our clients' satisfaction, establishing yourself as a trusted advisor and advocate for their success.
Your key responsibility will be to understand our clients' needs and challenges post-sale, and to proactively address them. You will work closely with internal teams to ensure the smooth delivery of our services, installation of our product, and to identify areas for improvement.
As a member of a remote team, you must communicate effectively with your colleagues, feel comfortable raising issues or questions, and offer insights.
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
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